h1. SSGD Support
Have a question about Sun Secure Global Desktop? We would like to help\!
The following index should help you get started quickly.
* [What do I need?|#what]
** Basic information about your environment, or
** Detailed information about your problem
* [Who do I contact?|#who]
** Contacting Sun Support, or
** Seeking Community Support
{anchor:what}
h3. What do I need?
If your question is technical, or involves an existing installation, we suggest you first take a moment to collect some basic information about your environment. These details will help to ensure the swiftest possible response to your inquiry.
h5. Basic Environmental Information
In order to ensure a proper baseline for any investigation, we recommend that you collect some very basic information regarding your SGD environment. These details should take less than 2 minutes to collect.
{code}
# tarantella version
# tarantella status --verbose
# tarantella config list
{code}
h5. Detailed Diagnostics
If you are an advanced administrator and have been working to resolve this problem in your environment, you may also be interested in the '[Gathering Debug Data|http://docs.sun.com/app/docs/doc/820-4798]' worksheet, which is designed to provide a solid baseline for complicated deployment issues.
h3.
{anchor:who}
h3. Who Do I Contact?
h5. Contacting Sun Specialist Support
If you have a valid Sun Support contract, we would like to encourage you to contact the Secure Global Desktop support team directly for immediate technical assistance. If unknown, you may first want to find the correct [Service Center|http://www.sun.com/service/contacting/solution.html|Sun Services Contact Information] for your country, then contact Sun Services to open a ticket directly.
The responding attedant will need the following information to get started:
* Your Sun Service Contract number. ( _ex: "NK11111111"_ )
* The product you are calling about. ( _"Sun Secure Global Desktop"_ )
* A brief description of the problem you would like assistance with. ( _ex: "I am having problems with the upgrade of SSGD 4.40 to SSGD 4.41"_ )
h5. Seeking Community Support
Sun's Secure Global Desktop product has a highly active user community, an excellent ^\*^ resource for most deployment questions.
|| Community Resources || Details ||
| [Blogs|http://wikis.sun.com/display/SecureGlobalDesktop/Blogs] | These are a great source of breaking news from key players in deployment, product management, and development\! |
| [Mailing List|http://www.filibeto.org/sun/sgd-users/]\\ | The filibeto mailing list is a classic reference tool, available at: [http://www.filibeto.org/sun/sgd-users/] |
| [Sun SGD Forum |http://forums.sun.com/forum.jspa?forumID=815&start=0] | This is an open forum hosted by Sun, and a great first-stop resource for common SGD deployment questions. |
^\*^ These resources are for informational purposes only. Sun does not endorse or directly support any information that is not found within the standard product documentation.
Have a question about Sun Secure Global Desktop? We would like to help\!
The following index should help you get started quickly.
* [What do I need?|#what]
** Basic information about your environment, or
** Detailed information about your problem
* [Who do I contact?|#who]
** Contacting Sun Support, or
** Seeking Community Support
{anchor:what}
h3. What do I need?
If your question is technical, or involves an existing installation, we suggest you first take a moment to collect some basic information about your environment. These details will help to ensure the swiftest possible response to your inquiry.
h5. Basic Environmental Information
In order to ensure a proper baseline for any investigation, we recommend that you collect some very basic information regarding your SGD environment. These details should take less than 2 minutes to collect.
{code}
# tarantella version
# tarantella status --verbose
# tarantella config list
{code}
h5. Detailed Diagnostics
If you are an advanced administrator and have been working to resolve this problem in your environment, you may also be interested in the '[Gathering Debug Data|http://docs.sun.com/app/docs/doc/820-4798]' worksheet, which is designed to provide a solid baseline for complicated deployment issues.
h3.
{anchor:who}
h3. Who Do I Contact?
h5. Contacting Sun Specialist Support
If you have a valid Sun Support contract, we would like to encourage you to contact the Secure Global Desktop support team directly for immediate technical assistance. If unknown, you may first want to find the correct [Service Center|http://www.sun.com/service/contacting/solution.html|Sun Services Contact Information] for your country, then contact Sun Services to open a ticket directly.
The responding attedant will need the following information to get started:
* Your Sun Service Contract number. ( _ex: "NK11111111"_ )
* The product you are calling about. ( _"Sun Secure Global Desktop"_ )
* A brief description of the problem you would like assistance with. ( _ex: "I am having problems with the upgrade of SSGD 4.40 to SSGD 4.41"_ )
h5. Seeking Community Support
Sun's Secure Global Desktop product has a highly active user community, an excellent ^\*^ resource for most deployment questions.
|| Community Resources || Details ||
| [Blogs|http://wikis.sun.com/display/SecureGlobalDesktop/Blogs] | These are a great source of breaking news from key players in deployment, product management, and development\! |
| [Mailing List|http://www.filibeto.org/sun/sgd-users/]\\ | The filibeto mailing list is a classic reference tool, available at: [http://www.filibeto.org/sun/sgd-users/] |
| [Sun SGD Forum |http://forums.sun.com/forum.jspa?forumID=815&start=0] | This is an open forum hosted by Sun, and a great first-stop resource for common SGD deployment questions. |
^\*^ These resources are for informational purposes only. Sun does not endorse or directly support any information that is not found within the standard product documentation.