What is ASR - Auto Service Request ?
* [ASR general information|http://sun.com/service/asr]
* [ASR for Storage specifically|http://www.sun.com/service/remoteconnectstorage/index.html]
===FAQ===
1. Does CAM software need to be installed on each system with its own Service Processor?
The best practice is to install CAM on a Adminitsrative Server or a Work Station
2. Can one instance of CAM support many devices ?
The best practice is to install a single instance of CAM to support all CAM supported connected devices
3. When installing CAM on a host system can it be connected to many storage devices?
Yes, CAM can connect to arrays OOB for monitoring and management
4. Does the customer have to fill out the site information template every time CAM is installed?
Only the first time. No need for a reinstall or upgrade
5. Do the SE6130, ST6140, ST6540 come preloaded with CAM 5.1 ?
No, CAM is the management software that should be downloaded (at no cost) from the SDLC.
6. What other options do customers have if they cannot open port 443 or if port 443 is already being used by another application?
The telemetry service is running in the SUN environment on port 443. CAM can be configured to use a proxy.
7. How do I enable ASR for CAM devices ?
Install CAM 5.1 or higher.
Complete the site information. This is the information service will use to contact the customer
Complete the section "Sun Connection"
- input Sun Online Account login and password
- input proxy details - host name and port
- make certain to check fault reporting boxes
- submit and save the changes
Activation can take as long as 24 business hours to complete
8. How do I know when my units are activated ?
The activation contact will receive an email from the ASR service when activation is started and once it is complete.
9. How do I trouble shoot the sun connection ?
-Putting CAM in Debug mode
/opt/SUNWsefms/bin/ras_admin agent debug=3
In the properties file remove the comment on the trace log
/opt/SUNWsefms/System/Catalog/service/notification/sun.properties
10. Is the URL for ASR hardcoded in CAM 5.1? If not, what is it?
11. Is a Sun Online Account a Sunsolve Account?
Yes
12. Where can I get a Sun Online Account ?
[https://reg.sun.com/register?program=portal] » Get one now..
13. I have a Sun Online Account how can I test that it works ?
[https://reg.sun.com/register?program=portal] » Try it..
In the left frame input your login and passwd and press the login icon.
14. What are the SCRK URL's to support ASR
Production: Used by customers only.
Client Reg URL
https://cns-services.sun.com/SCRK/ClientRegistrationV1_1_0
Product Reg URL
https://cns-services.sun.com/RegistrationService/ProductRegistrationV1_0_0
Telemetry URL
https://cns-services.sun.com/ServiceInformation/ServiceInformation
15. How can I register using the CLI
Use the sscs command located at:
* Solaris: /opt/SUNWstkcam/bin/sscs
* Linux: /opt/sun/cam/bin/sscs
* Windows: %ProgramFiles%\Sun\Common Array Manager\bin\sscs
Usage
sscs register [-u|--user <string>] [-H|--proxyHost <string>] [-P|--proxyPort <string>] [-U|--proxyUser <string>] [-t|--testMessage] sun-connection
Example
sscs register -u "user" -H yourproxy -P 8080 sun-connection
Enter Sun Password:
Connecting to sun for registration.
Product is registered.
16. Why am I getting emails about Activation/Case Creation ?
ASR will send an email notification to the notification contact specified in the CAM UI.
17. How can I change the email address where ASR is sending notification ?
The email address is automatically used from the configuration information entered into the Common Array Manager (CAM) interface.
To update the email address, open up CAM and select General Configuration
!cam_configuration.jpg!
Then scroll to the bottom and change the contact information and click Save.
!cam_update_config.jpg!
* [ASR general information|http://sun.com/service/asr]
* [ASR for Storage specifically|http://www.sun.com/service/remoteconnectstorage/index.html]
===FAQ===
1. Does CAM software need to be installed on each system with its own Service Processor?
The best practice is to install CAM on a Adminitsrative Server or a Work Station
2. Can one instance of CAM support many devices ?
The best practice is to install a single instance of CAM to support all CAM supported connected devices
3. When installing CAM on a host system can it be connected to many storage devices?
Yes, CAM can connect to arrays OOB for monitoring and management
4. Does the customer have to fill out the site information template every time CAM is installed?
Only the first time. No need for a reinstall or upgrade
5. Do the SE6130, ST6140, ST6540 come preloaded with CAM 5.1 ?
No, CAM is the management software that should be downloaded (at no cost) from the SDLC.
6. What other options do customers have if they cannot open port 443 or if port 443 is already being used by another application?
The telemetry service is running in the SUN environment on port 443. CAM can be configured to use a proxy.
7. How do I enable ASR for CAM devices ?
Install CAM 5.1 or higher.
Complete the site information. This is the information service will use to contact the customer
Complete the section "Sun Connection"
- input Sun Online Account login and password
- input proxy details - host name and port
- make certain to check fault reporting boxes
- submit and save the changes
Activation can take as long as 24 business hours to complete
8. How do I know when my units are activated ?
The activation contact will receive an email from the ASR service when activation is started and once it is complete.
9. How do I trouble shoot the sun connection ?
-Putting CAM in Debug mode
/opt/SUNWsefms/bin/ras_admin agent debug=3
In the properties file remove the comment on the trace log
/opt/SUNWsefms/System/Catalog/service/notification/sun.properties
10. Is the URL for ASR hardcoded in CAM 5.1? If not, what is it?
11. Is a Sun Online Account a Sunsolve Account?
Yes
12. Where can I get a Sun Online Account ?
[https://reg.sun.com/register?program=portal] » Get one now..
13. I have a Sun Online Account how can I test that it works ?
[https://reg.sun.com/register?program=portal] » Try it..
In the left frame input your login and passwd and press the login icon.
14. What are the SCRK URL's to support ASR
Production: Used by customers only.
Client Reg URL
https://cns-services.sun.com/SCRK/ClientRegistrationV1_1_0
Product Reg URL
https://cns-services.sun.com/RegistrationService/ProductRegistrationV1_0_0
Telemetry URL
https://cns-services.sun.com/ServiceInformation/ServiceInformation
15. How can I register using the CLI
Use the sscs command located at:
* Solaris: /opt/SUNWstkcam/bin/sscs
* Linux: /opt/sun/cam/bin/sscs
* Windows: %ProgramFiles%\Sun\Common Array Manager\bin\sscs
Usage
sscs register [-u|--user <string>] [-H|--proxyHost <string>] [-P|--proxyPort <string>] [-U|--proxyUser <string>] [-t|--testMessage] sun-connection
Example
sscs register -u "user" -H yourproxy -P 8080 sun-connection
Enter Sun Password:
Connecting to sun for registration.
Product is registered.
16. Why am I getting emails about Activation/Case Creation ?
ASR will send an email notification to the notification contact specified in the CAM UI.
17. How can I change the email address where ASR is sending notification ?
The email address is automatically used from the configuration information entered into the Common Array Manager (CAM) interface.
To update the email address, open up CAM and select General Configuration
!cam_configuration.jpg!
Then scroll to the bottom and change the contact information and click Save.
!cam_update_config.jpg!