h3. About wikis.sun.com
# *Does Sun provide a Service Level Agreement for wikis.sun.com (WSC)?*
\\
Well, no - WSC is a free service. But we are doing our best to keep the information secure and available. We do this via the combination of several precautions and efforts:
* The out-of-box wiki versioning functionality.
* Daily backups of the database (including attachments).
* Providing a warm standby clone of the master DB.
* Having 24x7 monitoring and support team available to restart and troubleshoot the server.
* Cluster and cache tuning.
* Maintaining a ton of security features to keep the bad guys out.
* Working closely with Atlassian to get any critical issues resolved ASAP.
# *Can I customize the look and feel of my wiki space?*
No, the site follows the same mode as Wikipedia. All pages within the wiki have a standard look and feel.
# *Are traffic metrics available for this site?*
All wikis.sun.com spaces are Omniture enabled. Search for Omniture on SunWeb for getting started instructions or jump right into Omniture if you already have an account. Alternatively, you can enable Google analytics on your wiki space as well: [How To Add Google Analytics Tracking To My Wiki Space]
# *Can you install/enable plugin XYZ?*
As a rule, third-party plugins are not supported for security and stability purposes. Default [plugins |http://wikis.sun.com/display/About/Plugin+Status] provided by Confluence are enabled, with some exceptions. See the [Plugins Policy] for more information.
# *Are "Labels" equivalent to "Tags"?*
Yes, labels are a way for you to tag your page with descriptive terms. Tags make your content more findable via search and tag navigation elements (such as tag clouds). More [about labels|http://wikis.sun.com/display/Help/WikiLabels]
# *Is write access for non Sun employees set at the wiki space level or can it be set at the page level within a wiki space?*
Write access for non Sun employees is set at the wiki space level. If they have write access to the space, they have write access to all the pages within that space.
# *Are feeds available at the wiki space and wiki page levels?*
Feeds are currently available at the wiki space level and soon will be available at the individual page level.
# *Are comments available for all pages on the site?*
Yes, see the comments section at the bottom of each page
# *Can anyone post comments?*
Yes, anyone who is logged in can post a comment. Non Sun employees can register for a [Sun Online Account|https://reg.sun.com/register] to login to the wiki and post comments.
# *Can we limit or disable comments by users for a wiki space?*
Yes, space admins can set the comments permissions for their individual spaces. We ask that comments by anonymous users not be enabled.
# *Is there a comments moderation feature that allows space admins to preview comments before they are posted?*
No, but space admins can remove comments that contain offensive content or violate the [Terms of Use|http://www.sun.com/share/text/termsofuse.html], [Privacy Policy|http://www.sun.com/privacy], or [Wiki Policy|http://www.sun.com/aboutsun/media/wiki/policy.html].
# *Can I disable email notification for minor changes to pages I am watching?*
No, but when users make minor changes, they can check the "Minor change?" box and no notification will be sent.
# *Does watching a page automatically let you watch its children?*
No, you have to select each page to be watched. There are [RFEs|Parent-Children Watches] already submitted for this additional functionality.
# *Is it possible to author content in native HTML?*
No, for security reasons this is not possible (besides, wiki markup is much easier to learn and use).
# *Any wiki aliases set up?*
None that are for external use, but there are some internal aliases [for use by the internal team|Aliases (Sun Internal Only)].
# *I'm getting an error when exporting a page into the PDF format. What's going on?*
This is most likely caused by large images embedded into the wiki page. If the images don't fit on a PDF page, a user-unfriendly error is displayed. There is a JIRA for making the error message more descriptive. Please vote for [CONF-1728|http://jira.atlassian.com/browse/CONF-1728].
# *I noticed that I can nest wiki pages and create tree hierarchies, how does this work?*
Please see [Overview Of Page Hierarchies].
# *Are feeds for restricted wiki content supported?*
Feeds are supported for public wiki content only. Feeds for restricted content are intentionally not supported due to security vulnerabilities related to passing restricted content through feed readers.
# *How do I report offensive content?*
First, contact the [Space Administrators]. Otherwise, report the issue via the [comments page|http://www.sun.com/secure/contact/feedback/index.jsp?refurl=http://wikis.sun.com/].
# *Where is the wikis usage policy posted?*
[Wiki Usage Policy|http://www.sun.com/aboutsun/media/wiki/policy.html]
# *What is wikis.sun.com?*
The intent of wikis.sun.com is to provide a mechanism where Sun Employees and invited guests can collaboratively create wiki content based on specific topics that supports their common efforts. All of the content is visible to anyone with internet access. Sun employees, interns and invited guests with a [Sun Online Account|https://reg.sun.com/register] who have been granted write access to a space can create/edit content.
# *Are personal wiki spaces allowed?*
wikis.sun.com is not really meant for people to keep personal documents. Unlike many blogs, wiki spaces are more topic-centric than user-centric. The wiki spaces and names should somehow represent the community you are collaborating with or the topic you are focusing on. Good examples are BigAdmin (the solaris admin community), OpenSSO (open single sign on community), SunInterns, SolarisDeveloper, SunCluster, etc.
# *Is the documentation in the* *[*Help*|Home]* *space the only documentation available?*
No, Sun Wikis is a slightly customized version of [Atlassian's|http://www.atlassian.com/] [Confluence|http://www.atlassian.com/software/confluence/], most of the [Confluence documentation|http://confluence.atlassian.com/display/CONF25/Confluence+2.0+to+2.5+Documentation] applies to Sun Wikis as well.
# *Is there a usage policy or set of guidelines?*
Yes, see [About wikis.sun.com|About:Welcome].
# *Who can create a wiki space?*
See [How To Create A Wiki Space].
# *What is the difference between a wiki space and wiki pages?*
A wiki space is a section of wikis.sun.com based on a common topic. Wiki pages live within that space.
\\
Example:
wikis.sun.com/display/WikiSpace
wikis.sun.com/display/WikiSpace/WikiPage
\\
# *Are wiki spaces moderated or monitored?*
Each wiki space has its own [Space Administrators] who are responsible for content monitoring and moderating.
# *Can a Sun employee create multiple wiki spaces?*
Yes.
# *Are there any length or character limits for page titles?*
Yes, titles can be no longer than 225 characters. Naturally, shorter titles are more comprehensive and memorable. Page titles can not contain : @ / \ \| ^ # ; \] \[ } { > < or start with $ .. ~
# *What is the difference between a space key and space name?*
A space key is the portion of the URL unique to your wiki space. Space keys *cannot* be modified. Example: wikis.sun.com/display/YourSpaceKeyHere A space name is the title that shows at the top of your wiki page. Space names can be modified. See more on SpaceKey and SpaceName
# *Are advertisements on my wiki space allowed?*
No. Ads are not allowed on the wiki since the focus is community created content.
# *I have lots of big files that I'd like to attach to my pages, can we get the attachment limit lifted?*
Sorry, this is not currently possible due to missing feature in Confluence - [CONF-9335|http://jira.atlassian.com/browse/CONF-9335]. You can help us to get this feature implemented by logging in to jira.atlasian.com and voting for this enhancement.
h3. Getting help
# *Where do I report bugs or enhancement requests?*
Non Sun employees should report bugs and enhancement requests to the [Space Administrators]. Sun Employees should report bugs and enhancement requests via ServiceDesk (Report a problem \-> eBusiness Applications \-> wikis.sun.com) or the Sun wikis alias. Please see [Known Issues] and [Wikis Wish List] before submitting anything.
# *How do I reach a support person?*
If your issue is related to a certain wiki space (e.g. write permissions), contact the [Space Administrators] with your request. The WSC team will not typically change a space's permissions as long as that space has an owner. If you believe that the issue is related to the wikis.sun.com platform, send us a [comment|http://www.sun.com/secure/contact/feedback/index.jsp?refurl=http://wikis.sun.com/].
# *What do I do if I can't login or I forgot my username/password?*
Non Sun Employees can request assistance via this form [https://reg.sun.com//accounthelp]
Sun Employees can request assistance via Service Desk
# *How can I change my password?*
*Non Sun Employees* can update their account information [here|https://reg.sun.com/accounthelp]and change their password at [https://reg.sun.com/passwordchange].
*Sun Employees* can change their LDAP password via NetAdmin. Do not use the links noted above.
# *How can I change the email address associated with my wikis account?*
*Non Sun Employees* can change their profile information at [https://reg.sun.com/updateaccount]
*Sun Employees* cannot modify their email address, unless the address is changed in the corporate LDAP.
h3. Using wikis.sun.com
# *How do I post a comment?*
Anyone (not just Sun employees) can post comments on this wiki, but they must login first. A comment link is available on most pages. Please see [this video|http://mediacast.sun.com/users/pkasper/media/5by5-episode1.swf] for more information about the comments feature.
# *How do I report a spammer?*
Report them via the "Report an Issue" link. Be sure to include as much information as possible (spammer's screen name, page(s) where they posted the spam, etc.).
# *How do I search wikis.sun.com?*
Confluence will ignore common words like "the" unless you place your query within quotes. For more information on how to refine your search, see Atlassian's [search syntax|http://confluence.atlassian.com/display/DOC/Confluence+Search+Syntax] documentation.
# *How do I recover a deleted wiki space?*
You can "undelete" pages by going to the Space Admin view and then looking in "Trash" for the space you deleted.
# *How do I request write access to a wiki page on this site?*
Sun employees have write access to all wiki pages on the site. Each wiki space on wikis.sun.com has its own administrators who decide who can edit pages through a set of wiki permissions. If you are not a Sun employee and can't edit content in a particular wiki space, contact the space administrator and request write privileges. Space admins can follow [these instructions|Granting Access by Modifying Space Permissions] to grant permissions to a user.
# *As a space admin, how do I grant write access to my space?*
see [Granting Write Access by Modifying Space Permissions|http://wikis.sun.com/display/Help/Granting+Write+Access+by+Modifying+Space+Permissions] or our [tutorial|http://mediacast.sun.com/users/humanlever/media/space_permissions.mp4/details]screencast on Mediacast.sun.com.
# *Is it possible to tag pages or spaces?*
Yes, see [WikiLabels]
# *Where should I create my wiki home page?*
If your space is a major topic, create it under Wikis Home. If it is a sub topic of an existing space, work with the Space Administrator of the existing space to create a section in their space.
# *How do I migrate existing content in HTML format to the wiki?*
See [HTML to Confluence Converter|http://confluence.atlassian.com/display/CONFEXT/HTML+To+Confluence+Converter].
# *How do I improve the performance of RSS feeds displayed on my page?*
Try enabling caching - see [RSS Feed Macro|http://confluence.atlassian.com/display/CONF20/RSS+Feed+Macro] for more information.
# *How do I tag or label wiki pages*
Yes, and you have several label types to choose from. See the [Labels] page.
# *How do I limit editing or viewing of a wiki page to a specific person or group?*
Use wiki page restrictions to override space permissions with tighter levels of access control. See [How to Restrict Access to a Wiki Page] for instructions.
# *How do I delete my entire space?*
Go to your space \-> Browse Space \-> Space Admin \-> Remove Space
# *How to use Forms with Templates*
[Forms and Templates] \- Building tables easier
# *Is there any easy way to merge spaces?*
From the top parent page of a space, select "Edit." Under the "Rich Text" and "Wiki Markup" is a "Location" field. Edit this field to reflect the desired location of the space.
# *Does Sun provide a Service Level Agreement for wikis.sun.com (WSC)?*
\\
Well, no - WSC is a free service. But we are doing our best to keep the information secure and available. We do this via the combination of several precautions and efforts:
* The out-of-box wiki versioning functionality.
* Daily backups of the database (including attachments).
* Providing a warm standby clone of the master DB.
* Having 24x7 monitoring and support team available to restart and troubleshoot the server.
* Cluster and cache tuning.
* Maintaining a ton of security features to keep the bad guys out.
* Working closely with Atlassian to get any critical issues resolved ASAP.
# *Can I customize the look and feel of my wiki space?*
No, the site follows the same mode as Wikipedia. All pages within the wiki have a standard look and feel.
# *Are traffic metrics available for this site?*
All wikis.sun.com spaces are Omniture enabled. Search for Omniture on SunWeb for getting started instructions or jump right into Omniture if you already have an account. Alternatively, you can enable Google analytics on your wiki space as well: [How To Add Google Analytics Tracking To My Wiki Space]
# *Can you install/enable plugin XYZ?*
As a rule, third-party plugins are not supported for security and stability purposes. Default [plugins |http://wikis.sun.com/display/About/Plugin+Status] provided by Confluence are enabled, with some exceptions. See the [Plugins Policy] for more information.
# *Are "Labels" equivalent to "Tags"?*
Yes, labels are a way for you to tag your page with descriptive terms. Tags make your content more findable via search and tag navigation elements (such as tag clouds). More [about labels|http://wikis.sun.com/display/Help/WikiLabels]
# *Is write access for non Sun employees set at the wiki space level or can it be set at the page level within a wiki space?*
Write access for non Sun employees is set at the wiki space level. If they have write access to the space, they have write access to all the pages within that space.
# *Are feeds available at the wiki space and wiki page levels?*
Feeds are currently available at the wiki space level and soon will be available at the individual page level.
# *Are comments available for all pages on the site?*
Yes, see the comments section at the bottom of each page
# *Can anyone post comments?*
Yes, anyone who is logged in can post a comment. Non Sun employees can register for a [Sun Online Account|https://reg.sun.com/register] to login to the wiki and post comments.
# *Can we limit or disable comments by users for a wiki space?*
Yes, space admins can set the comments permissions for their individual spaces. We ask that comments by anonymous users not be enabled.
# *Is there a comments moderation feature that allows space admins to preview comments before they are posted?*
No, but space admins can remove comments that contain offensive content or violate the [Terms of Use|http://www.sun.com/share/text/termsofuse.html], [Privacy Policy|http://www.sun.com/privacy], or [Wiki Policy|http://www.sun.com/aboutsun/media/wiki/policy.html].
# *Can I disable email notification for minor changes to pages I am watching?*
No, but when users make minor changes, they can check the "Minor change?" box and no notification will be sent.
# *Does watching a page automatically let you watch its children?*
No, you have to select each page to be watched. There are [RFEs|Parent-Children Watches] already submitted for this additional functionality.
# *Is it possible to author content in native HTML?*
No, for security reasons this is not possible (besides, wiki markup is much easier to learn and use).
# *Any wiki aliases set up?*
None that are for external use, but there are some internal aliases [for use by the internal team|Aliases (Sun Internal Only)].
# *I'm getting an error when exporting a page into the PDF format. What's going on?*
This is most likely caused by large images embedded into the wiki page. If the images don't fit on a PDF page, a user-unfriendly error is displayed. There is a JIRA for making the error message more descriptive. Please vote for [CONF-1728|http://jira.atlassian.com/browse/CONF-1728].
# *I noticed that I can nest wiki pages and create tree hierarchies, how does this work?*
Please see [Overview Of Page Hierarchies].
# *Are feeds for restricted wiki content supported?*
Feeds are supported for public wiki content only. Feeds for restricted content are intentionally not supported due to security vulnerabilities related to passing restricted content through feed readers.
# *How do I report offensive content?*
First, contact the [Space Administrators]. Otherwise, report the issue via the [comments page|http://www.sun.com/secure/contact/feedback/index.jsp?refurl=http://wikis.sun.com/].
# *Where is the wikis usage policy posted?*
[Wiki Usage Policy|http://www.sun.com/aboutsun/media/wiki/policy.html]
# *What is wikis.sun.com?*
The intent of wikis.sun.com is to provide a mechanism where Sun Employees and invited guests can collaboratively create wiki content based on specific topics that supports their common efforts. All of the content is visible to anyone with internet access. Sun employees, interns and invited guests with a [Sun Online Account|https://reg.sun.com/register] who have been granted write access to a space can create/edit content.
# *Are personal wiki spaces allowed?*
wikis.sun.com is not really meant for people to keep personal documents. Unlike many blogs, wiki spaces are more topic-centric than user-centric. The wiki spaces and names should somehow represent the community you are collaborating with or the topic you are focusing on. Good examples are BigAdmin (the solaris admin community), OpenSSO (open single sign on community), SunInterns, SolarisDeveloper, SunCluster, etc.
# *Is the documentation in the* *[*Help*|Home]* *space the only documentation available?*
No, Sun Wikis is a slightly customized version of [Atlassian's|http://www.atlassian.com/] [Confluence|http://www.atlassian.com/software/confluence/], most of the [Confluence documentation|http://confluence.atlassian.com/display/CONF25/Confluence+2.0+to+2.5+Documentation] applies to Sun Wikis as well.
# *Is there a usage policy or set of guidelines?*
Yes, see [About wikis.sun.com|About:Welcome].
# *Who can create a wiki space?*
See [How To Create A Wiki Space].
# *What is the difference between a wiki space and wiki pages?*
A wiki space is a section of wikis.sun.com based on a common topic. Wiki pages live within that space.
\\
Example:
wikis.sun.com/display/WikiSpace
wikis.sun.com/display/WikiSpace/WikiPage
\\
# *Are wiki spaces moderated or monitored?*
Each wiki space has its own [Space Administrators] who are responsible for content monitoring and moderating.
# *Can a Sun employee create multiple wiki spaces?*
Yes.
# *Are there any length or character limits for page titles?*
Yes, titles can be no longer than 225 characters. Naturally, shorter titles are more comprehensive and memorable. Page titles can not contain : @ / \ \| ^ # ; \] \[ } { > < or start with $ .. ~
# *What is the difference between a space key and space name?*
A space key is the portion of the URL unique to your wiki space. Space keys *cannot* be modified. Example: wikis.sun.com/display/YourSpaceKeyHere A space name is the title that shows at the top of your wiki page. Space names can be modified. See more on SpaceKey and SpaceName
# *Are advertisements on my wiki space allowed?*
No. Ads are not allowed on the wiki since the focus is community created content.
# *I have lots of big files that I'd like to attach to my pages, can we get the attachment limit lifted?*
Sorry, this is not currently possible due to missing feature in Confluence - [CONF-9335|http://jira.atlassian.com/browse/CONF-9335]. You can help us to get this feature implemented by logging in to jira.atlasian.com and voting for this enhancement.
h3. Getting help
# *Where do I report bugs or enhancement requests?*
Non Sun employees should report bugs and enhancement requests to the [Space Administrators]. Sun Employees should report bugs and enhancement requests via ServiceDesk (Report a problem \-> eBusiness Applications \-> wikis.sun.com) or the Sun wikis alias. Please see [Known Issues] and [Wikis Wish List] before submitting anything.
# *How do I reach a support person?*
If your issue is related to a certain wiki space (e.g. write permissions), contact the [Space Administrators] with your request. The WSC team will not typically change a space's permissions as long as that space has an owner. If you believe that the issue is related to the wikis.sun.com platform, send us a [comment|http://www.sun.com/secure/contact/feedback/index.jsp?refurl=http://wikis.sun.com/].
# *What do I do if I can't login or I forgot my username/password?*
Non Sun Employees can request assistance via this form [https://reg.sun.com//accounthelp]
Sun Employees can request assistance via Service Desk
# *How can I change my password?*
*Non Sun Employees* can update their account information [here|https://reg.sun.com/accounthelp]and change their password at [https://reg.sun.com/passwordchange].
*Sun Employees* can change their LDAP password via NetAdmin. Do not use the links noted above.
# *How can I change the email address associated with my wikis account?*
*Non Sun Employees* can change their profile information at [https://reg.sun.com/updateaccount]
*Sun Employees* cannot modify their email address, unless the address is changed in the corporate LDAP.
h3. Using wikis.sun.com
# *How do I post a comment?*
Anyone (not just Sun employees) can post comments on this wiki, but they must login first. A comment link is available on most pages. Please see [this video|http://mediacast.sun.com/users/pkasper/media/5by5-episode1.swf] for more information about the comments feature.
# *How do I report a spammer?*
Report them via the "Report an Issue" link. Be sure to include as much information as possible (spammer's screen name, page(s) where they posted the spam, etc.).
# *How do I search wikis.sun.com?*
Confluence will ignore common words like "the" unless you place your query within quotes. For more information on how to refine your search, see Atlassian's [search syntax|http://confluence.atlassian.com/display/DOC/Confluence+Search+Syntax] documentation.
# *How do I recover a deleted wiki space?*
You can "undelete" pages by going to the Space Admin view and then looking in "Trash" for the space you deleted.
# *How do I request write access to a wiki page on this site?*
Sun employees have write access to all wiki pages on the site. Each wiki space on wikis.sun.com has its own administrators who decide who can edit pages through a set of wiki permissions. If you are not a Sun employee and can't edit content in a particular wiki space, contact the space administrator and request write privileges. Space admins can follow [these instructions|Granting Access by Modifying Space Permissions] to grant permissions to a user.
# *As a space admin, how do I grant write access to my space?*
see [Granting Write Access by Modifying Space Permissions|http://wikis.sun.com/display/Help/Granting+Write+Access+by+Modifying+Space+Permissions] or our [tutorial|http://mediacast.sun.com/users/humanlever/media/space_permissions.mp4/details]screencast on Mediacast.sun.com.
# *Is it possible to tag pages or spaces?*
Yes, see [WikiLabels]
# *Where should I create my wiki home page?*
If your space is a major topic, create it under Wikis Home. If it is a sub topic of an existing space, work with the Space Administrator of the existing space to create a section in their space.
# *How do I migrate existing content in HTML format to the wiki?*
See [HTML to Confluence Converter|http://confluence.atlassian.com/display/CONFEXT/HTML+To+Confluence+Converter].
# *How do I improve the performance of RSS feeds displayed on my page?*
Try enabling caching - see [RSS Feed Macro|http://confluence.atlassian.com/display/CONF20/RSS+Feed+Macro] for more information.
# *How do I tag or label wiki pages*
Yes, and you have several label types to choose from. See the [Labels] page.
# *How do I limit editing or viewing of a wiki page to a specific person or group?*
Use wiki page restrictions to override space permissions with tighter levels of access control. See [How to Restrict Access to a Wiki Page] for instructions.
# *How do I delete my entire space?*
Go to your space \-> Browse Space \-> Space Admin \-> Remove Space
# *How to use Forms with Templates*
[Forms and Templates] \- Building tables easier
# *Is there any easy way to merge spaces?*
From the top parent page of a space, select "Edit." Under the "Rich Text" and "Wiki Markup" is a "Location" field. Edit this field to reflect the desired location of the space.