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h1. Summary of how SunSolve Entitlement Works |
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| h5. Migrating Online Support Center Users. |
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Please enable your account for SunSolve access, patches and SunSolve SR, to learn about additional options [go here|http://wikis.sun.com/display/SSMSC/OSC+Transitioning+Users] .
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h4. SunSolve Accounts
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... You can access SunSolve by creating a Sun Online Account and associating one or more contracts to the Account.
From [SunSolve|http://sunsolve.sun.com]
# To create a Sun Online Account, select Login to display the registration options
# Complete the Sun Online Account Registration process. Upon registration, you will be brought to the SunSolve Online Update Account Screen.
# Any time you are logged in, you can select "Change Contract" from the right hand menu on SunSolve to add contracts to your Sun Online Account.
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h4. SunSolve Online Update Account Screen
Description of fields:
| Current Contracts | You can associate one or more contracts to your Sun Online Account. You can contact your local Sales Representative to get your contract numbers. |
| Access to Premium Content | Access to Premium Content on SunSolve requires you to have a Sun support contract or warranty associated with your Sun Online Account. If you have associated a valid support contract or warranty to your account, this field will be set to "Yes", else it'll be set to "No". |
| Patch Access Entitlement | Some software products, such as the Solaris Operating System and Glassfish, require you to have a support contract which covers the specific product version in order to access most of the patches for that product version. This field lists the "Entitlement Classes" provided by the support contracts currently associated with your Sun Online Account. See details below. |
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h4. Patch Entitlements in more detail
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| Please familiarize yourself with the [Software Update Entitlement Policy for Solaris|http://sunsolve.sun.com/search/document.do?assetkey=1-61-203648-1].
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To summarize: |
| * You must have the appropriate support contracts to access, download, install, and use most Solaris Operating System (OS) patches.
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| * You need a support contract for every system on which you install "entitlement required" Solaris OS patches, including test and development systems.
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| * If your support contract lapses, you loose the right to use most Solaris OS patches and you must remove them from all systems.
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* Third parties cannot obtain Solaris OS patches from Sun and then provide such patches to end user customers without written authorization from Sun.
* Customers and service providers are advised to read the Software License Agreement terms on sunsolve.sun.com. Customers who are considering using a service provider not authorized by Sun for Solaris support should know that this license agreement does not permit unauthorized parties to use SunSolve to provide services to customers for commercial gain. Violation of the Software License Agreement may result in a violation of Sun's valuable intellectual property rights. |
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Sun's Access Entitlement implementation works as follows.
There are two components:
1. *Asset Entitlement:* One or more "Entitlement Classes" are associated with the asset. For example, the asset may be a Patch or Image Packaging System (IPS) Repository.
2. *User Entitlement:* One or more "Entitlement Classes" are associated with the user based on their support contracts. Different support contracts associate the user with different "Entitlement Classes". For example, a Solaris 10 Subscription will grant access to Solaris 10 patches but will not grant access to Solaris 8 or Solaris 9 patches.
Entitlement resolution is the lowest common denominator. If one or more of the "Entitlement Classes" associated with the User matches one or more of the "Entitlement Classes" associated with the Asset, then download access to the Asset is granted, else download access to the Asset is denied.
The following shows some of the current "Entitlement Classes" and their meanings. When you log into SunSolve and select Change Contract you may see some of these associated with your Sun Online Account (SOA):
|| Entitlement Class || What level of access you have ||
| *Public* | *You are entitled to access Public patches* which do not require a support contract. |
| *Solaris10SoftwareUpdates* | *You are entitled to access Solaris 10 OS patches.* \\
You have one or more support contracts associated with your Sun Online Account (SOA) which grants access to Solaris 10 Operating System patches. |
| *Solaris9SoftwareUpdates* | *You are entitled to access Solaris 9 OS Patches.* \\
You have one or more support contracts associated with your Sun Online Account (SOA) which grants access to Solaris 9 Operating System patches. |
| *Solaris8SoftwareUpdates* | *You are entitled to access (non-vintage) Solaris 8 OS Patches.* \\
You have one or more support contracts associated with your Sun Online Account (SOA) which grants access to non-Vintage Solaris 8 Operating System patches. |
| *Solaris8VintageSoftwareUpdates* | *You are are entited to access Vintage Solaris 8 OS Patches.* \\
You have a Solaris 8 Vintage Patch Service plan associated with your Sun Online Account (SOA) which grants access to Vintage Solaris 8 Patches. Most Solaris 8 patches produced after Solaris 8 entered End Of Service Life (EOSL) Phase 2 on April 1, 2009, including patches delivering security fixes, are designated as Vintage Solaris 8 patches. |
| *ContractRequired* | *You are entitled to access patches which require a non-specific support contract.* \\
You have one or more support contracts associated with your Sun Online Account (SOA) which grants access to patches requiring a non-specific support contract. |
| *SolarisAllUpdates* | *You are entitled to access non-Vintage Solaris OS patches.* \\
This is an obsolete and redundant Entitlement Class which shall be removed at a future date. |
| *Solaris10* | *You are entitled to access non-Vintage Solaris OS patches.* \\
This is an obsolete and redundant Entitlement Class which shall be removed at a future date. |
See the relevant entries in the [Patch Corner blog|http://blogs.sun.com/patch] for further information.
*Important Notes:*
* To access Solaris 8 Vintage OS patches, you must have a Solaris 8 Vintage Patch Service plan associated with your Sun Online Account (SOA).
* A SunSpectrum support plan or a Solaris 8 Software Subscription entitles you to access non-Vintage Solaris 8, 9, and 10 OS patches
* A Solaris 9 Software Subscription entitles you to access Solaris 9 and 10 OS patches
* A Solaris 10 Software Subscription entitles you to access Solaris 10 OS patches
* Hardware warranties do not cover software and so do not provide entitlement to Solaris OS patches.
* The entitlement list can change over time to reflect the product specific entitlements available to customers.
If you experience difficulty with patch access, please make use of the [New Patch Forum|http://forums.sun.com/category.jspa?categoryID=162], where you can read threads and post questions about patching related issues. See [http://blogs.sun.com/patch/entry/patch_forums_now_available_for|http://blogs.sun.com/patch/entry/patch_forums_now_available_for] for information on how to access the Patch Forum.
*Warranty Customers.*
Sun is working on implementing Knowledge entitlements for SunSolve, which allow Warranty customers access to premium content. It is important to note that Warranties provide access to Firmware patches but do not grant access to software patches as software is not covered by a hardware warranty.
*Member Support Center Customers.*
Member Support Center customer need only login in with their Sun Online account and password and their correct entitlements will be displayed.
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