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h1. Try Member Support Center, the next generation OSC experience, to help prevent potential outages and security issues before they impact your operations.

We want to help you upgrade your experience, this FAQ provides some getting started tips for transition. You can also access the the contracted forums for Member Support Center by going to:

| *How do I get started ?* | As with all new releases there is some steps to take to get transitioned: \\
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*Step 1* \- Complete this [template|http://sunsolve.sun.com/earlyAccess.html]. This tells us some basic information about yourself and how you purchased you contract from Sun. \\
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*Step 2* \- Sun will review your request and if your company is already established, we will direct you to your primary user in your company to get going. \\
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_Additional Steps:_\\
*Step 3* \- If needed Sun will contact your company to find out who should be the individual responsible for managing the online user accounts for your employees. Once this person is identified, Sun will notify this user to come and register. \\
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*Step 4* \- Primary User Approval \\
Sun will approve the first primary user for each company. From then on that individual will manage the access, and can request users to register as Primary or Business or Knowledge Users and they will approve the users access. When needed the Primary User will also approve Contract Viewing Enrollments if you need to view Contracts online. \\ |
| *What if I only want access to knowledge and patches?* | You can still go through the process for access to the Member Support Center and the same Sun Online Account (your user name) and password will work for both Member Support Center or SunSolve. If you follow this process you will have access to ALL the entitlements and contracts your company as purchased. \\
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You can go directly to SunSolve and login and associate one or more contracts. This process is simple but you ONLY get the entitlements for the contracts you are associating to your self. In effect you only get a subset of what you should have access to. |
| *When I go to register, what information do I need?* | In the old Online Support Center it was all about linking yourself as a contact to the Contract, when you register for Member Support Center it will ask you to select a type of User you want to be and then you enter your Party Number. \\
Your party Number will be supplied to you by Sun if you are the Primary User. Or if you are a user your Primary User will give you this information. |
| *Will I be able to view my old Cases?* | You can only view old cases in OSC until  October 30th, 2009. Once OSC is turned off you will no longer have access to Cases created in the legacy system. \\ |
| *Will Sun transition my old Cases into the new system so I can see my complete history of Issues?* | Sun is not migrating old cases to the new system. |


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