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| h3. What do I need? |
... |
| If you have a valid Sun Support contract, we would like to encourage you to contact the Secure Global Desktop support team directly for immediate technical assistance. If unknown, you may first want to find the correct [Service Center|http://www.sun.com/service/contacting/solution.html|Sun Services Contact Information] for your country, then contact Sun Services to open a ticket directly. |
| The responding engineer attedant will need the following information to get started: |
| * Your Sun Service Contract number. ( _ex: "NK11111111"_ ) |
| * The product you are calling about. ( _"Sun Secure Global Desktop"_ ) |
| * A brief description of the problem you would like assistance with. ( _ex: "I am having problems with the upgrade of SSGD 4.40 to SSGD 4.41"_ ) |
... |
| h5. Seeking Community Support |
| Sun's Secure Global Desktop product has a highly active user community, an excellent ^\*^ resource for most deployment questions. |
|| Community Resources || Details || | [Blogs|http://wikis.sun.com/display/SecureGlobalDesktop/Blogs] | These are a great source of breaking news from key players in deployment, product management, and development\! | |
| | [Mailing List|http://www.filibeto.org/sun/sgd-users/]\\ | The filibeto mailing list is a classic reference tool, available at: [http://www.filibeto.org/sun/sgd-users/] | |
| | [Sun SGD Forum |http://forums.sun.com/forum.jspa?forumID=815&start=0] | This is an open forum hosted by Sun, and a great first-stop resource for common SGD deployment questions. | |
| ^\*^ These resources are for informational purposes only. Sun does not endorse or directly support any information that is not found within the standard product documentation. |