h3. Sample Support Case Entries ---- |
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h43.
{color:#3E6B8A} Sample Case 1 Sun Application Server problem on Hardware Platform Solaris-SPARC {color} |
List SUN Software Product involved ( eg Application Server etc ): Sun Java System Application Server 9.1_01 (build b09d-fcs) |
... List NON-SUN Third Party Software Product involved ( eg Oracle RDMS ) : Oracle11g Hardware Platform: Sun Fire V890 OS and Kernel Version: Solaris : uname -a <br> Sinus tapptx01 5.10 Generic_118833-03 sun4u spark SUNW,Sun-Fire-V890 Patch Level: Solaris : showrev -p (collected and will be sent thru' E-mail after receiving the mail from the case/ Service Request owner) Description of issue: Problems in redeployment of new version of Toplink Essential WAR File. Frequency of issue occurs: Whenever we try to redeploy new version of Toplink Essential WAR File. When was the problem first noticed: on 1st June 2008 at 15.55 Local Time. Recently Changed Variables: OS Kernel Patch upgrade. But the problem was observed even before OS Kernel Patch upgrade. Copy and paste error messages from server log outputs, if Any : Error: The attempt to save your application for admission information has failed. Please retry. It it fails a second time, please contact the Help Desk.
Steps to Reproduce Issue:
For domain1 (problem domain):
1). Deploy the test application to root-context / on virtual server test using GUI 2). Redeploy the app using GUI 3). Fails
4). Un-deploy using GUI 5). Deploy app again to root-context / on virtual server test using GUI 6). Works
7). Un-deploy using GUI. 8). Deploy to root-context / without selecting a virtual server using GUI 9). Fails *************** For dev (newly created domain for the same SJSAS install):-
1). Deploy the test application to root-context / no virtual server selected using GUI 2). Redeploy the app using GUI 3). Pass
4). Un-deploy the app using GUI 5). Deploy app again to root-context / on virtual server selected using GUI 6). Works
7). Un-deploy the app using GUI 8). Deploy to root-context / selecting default "server" virtual server using GUI 9). Pass
Attached the word document with screen-shots explaining about the steps described above.
The result is that it works for the domain that has no virtual servers configured and not for the domain that does have virtual servers. The only real difference in the domain.xml files for the two domains is the configuration of a virtual server in domain1. Also domain1 makes use of an IP address for the http and iiop listeners, e.g. address="x.x.x.x" instead of address="0.0.0.0" for the dev domain. {code:xml} <virtual-server hosts="applyonline-dev " http-listeners="http-listener-1,http-listener-2" id="applyonline-dev" log-file="${com.sun.aas.instanceRoot}/logs/server.log" state="on"> <property name="sso-enabled" value="false"/> <property name="docroot" value="${com.sun.aas.instanceRoot}/docroot"/> <property name="accesslog" value="${com.sun.aas.instanceRoot}/logs/access"/> </virtual-server> {code}
{code:xml} <virtual-server hosts="onlinehelp-dev " http-listeners="http-listener-1,http-listener-2" id="onlinehelp-dev" log-file="${com.sun.aas.instanceRoot}/logs/server.log" state="on"> <property name="sso-enabled" value="false"/> <property name="docroot" value="${com.sun.aas.instanceRoot}/docroot"/> <property name="accesslog" value="${com.sun.aas.instanceRoot}/logs/access"/> </virtual-server> {code}
Basically, both of these log files have the logging level set to FINE for the PERSISTENCE and UTILS. The two test cases executed include the following steps:
gls_server.log_2008-06-17_dev - Log file for a newly created domain in the same SJSAS instance. gls_server.log_2008-06-17_domain1 - Log file for the domain in the instance that is causing the problem.
However, this works fine if I use asadmin CLI: Initial deploy (contextroot provided):
asadmin deploy --host applyonline-dev --port 4848 --user admin --passwordfile pw.txt --virtualservers applyonline-dev --contextroot / ProgEnrol-war-2.0.3-SNAPSHOT.war
Redeploy: asadmin deploy --host applyonline-dev --port 4848 --user admin --passwordfile pw.txt --virtualservers applyonline-dev --force=true ProgEnrol-war-2.0.3-SNAPSHOT.war ========= As of now, I believe we have two work-arounds available for 9.1 U1:
1. Use the CLI with an explicit virtual server argument. 2. Use the GUI to first do an explicit "Undeploy" and then a new "Deploy". As part of the "Deploy" operation ensure that a single virtual server is explicitly specified.
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I hope that this information helps to progress the case further. ---- |
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h43.
{color:#3E6B8A} Sample Case 2 Sun Application Server problem on Hardware Platform Windows-X86 {color} |
List SUN Software Product involved ( eg Application Server etc ): Sun Java System Application Server PE 8.1 2005Q2 UR2 |
... List NON-SUN Third Party Software Product involved ( eg Oracle RDMS ) : Oracle 9.2.0 Hardware Platform: Windows-X86 OS and Kernel Version: Windows : C:\Program Files\Common files\Microsoft Shared\MSInfo\msinfo32.exe /report C:\report.txt Attachment (report.txt) will be sent thru' E-mail for the Case/ Service Request owner after receiving the mail.
However, here is the brief OS version: Windows Server 2003 Enterprise Edition Microsoft Windows Version 5.2 (build 3790.srv03_sp1_gdr.070304-2232: Service Pack 1)
Patch Level: Windows : Already provided in the C:\report.txt file above. Description of issue: Appserver shutsdown itself, when the user logs-ff from the Machine Frequency of issue occurs: Whenever the user logs-ff When was the problem first noticed: 2th April '08 18:00 Hours Local Time Recently Changed Variables: None Copy and paste error messages from server log outputs, if Any : Steps to Reproduce Issue:
This can be easily reproduced as below:-
1. Install Sun Java System Application Server PE 8.1 2005Q2 UR2 on Windows 2003 Server. 2. The Application Server needs to be maintained by different team members (at least 3) 3. User-1 logs-off from Windows Machine after Shift change to allow user-2 to login 4. User-2 logs into the system 5. Notice that Application Server is down itself |
6. Need to start Application Server manually by user-2 again. ---- |
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h43.
{color:#3E6B8A} Sample Case 3 Java problem on Hardware Platform Linux {color} |
List SUN Software Product involved ( eg Application Server etc ): java version "1.5.0_12" |
... Java(TM) 2 Runtime Environment, Standard Edition (build 1.5.0_12-b04) Java HotSpot(TM) Server VM (build 1.5.0_12-b04, mixed mode) List NON-SUN Third Party Software Product involved ( eg Oracle RDMS ) : Oracle 9.2.0 Hardware Platform: OS and Kernel Version: Linux : more /etc/redhat-release Red Hat Entriprise Linux AS Release 3 ( Taroon Update 8) Patch Level: Linux : rpm -qa Attachment (rmp_qa.txt) will be sent thru' E-mail to the case/ Service Request owner after receiving the mail. Description of issue: JDK: 1.5.0_12 crashing with core file-need RCA. Frequency of issue occurs: Random. Crashes 3/4 times a week. When was the problem first noticed: 15th November 2007 after upgrade of JDK, HW & OS. Recently Changed Variables: Just make sure that the system has been updated with the latest OS & Kernel patches. Copy and paste error messages from server log outputs, if Any : Steps to Reproduce Issue: Since this happens randomly. Test case will be provided along with sample application to reproduce this problem.
However the data below will help you to analyze the root cause of the crash:-
1). Core file 2). Library files associated with core 3). pstack, pmap & ldd outputs ALL the files/ data Uploaded to http://supportuploads.sun.com/upload. |
File name, cksum and the location of the file will be shared with the case/ Service Request owner thru' E-mail. ---- |
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h43.
{color:#3E6B8A} Sample Case 4 Web Server problem on Hardware Platform HP-UX {color} |
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... List SUN Software Product involved ( eg Application Server etc ): Sun Java System Web Server 6.1 SP4 List NON-SUN Third Party Software Product involved ( eg Oracle RDMS ) : Oracle 11i Hardware Platform: OS and Kernel Version: HP-UX : uname -r (HPUX-11i) HP-UX m_proxy B.11.11 U 9000/800 668369313 unlimited-user license Patch Level: ** HP-UX :swlist
swlist.txt will be sent thru' E-mail after receiving the mail from the case/ Service Request owner.
Description of issue: WebServer reaches hang state/ no response during load balancing.
We have two Application Servers at the back-end which are load-balanced through one Web Server at the front-end. We have setup the load-balancing successfully. Application Server A hosts two instances, whereas Application Server B hosts only one instance. Currently, the Application Server B is disabled from serving any request. Thus, the load is distributed to the two instances in Application Server A evenly now.
Frequency of issue occurs: Happens whenever the application is configured to use load-balancing feature. When was the problem first noticed: 20th December 2007 Recently Changed Variables: None Copy and paste error messages from server log outputs, if Any : Steps to Reproduce Issue:
1). Install WebServer: 6.1 SP4 2). Install Application Server: SJSAS: 8.1-2005Q1 3). Configure load-balancing 4). Experience the problem |