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2. Sun Virtual Desktop Infrastructure 3.0
3. Troubleshooting and FAQs

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Troubleshooting and FAQs

• Added by StephanieLewellen, last edited by StephanieLewellen on Jul 20, 2009  (view change)

Comment:

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Troubleshooting and FAQs

This page displays a categorical view of VDI Troubleshooting and FAQs. Some questions will be shown in more than one category. We are constantly updating this page based on VDI Forum questions!

Database

VDI database doesn't start during an Evaluation configuration.

I get a blank screen after successfully logging into the Admin GUI.

Can I try out MySQL or set up an evaluation VDI remote database?

Does the MySQL database store all SRS-related configuration?

Can I convert a VDI Demo into a clustered VDI Production environment?

What happens when the Primary VDI Core host fails?

Desktops and Desktop Pools

How do I make a desktop available to a user at all times in VDI 3?

I have created a new pool in my VMware desktop provider and virtual machines are not created automatically.

What is the difference between Personal and Flexible desktop assignments?

How is desktop assignment in VDI 3 different than in VDI 2?

I am getting the error - Currently there is no desktop available or assigned to you.

In my VMware desktop pool, new virtual machines are created automatically, but they are not made available.

Networking

I am unable to get a MS RDC connection on my VMware virtual machine.

How do I use VMware virtual machines with multiple network adapters?

The window displaying the VMware-hosted virtual desktop is freezing.

Why does my VMware virtual machine have an invalid IP address or cannot be pinged?

How do I configure DHCP in VDI 3?

vda command reports that VDI is not running although cacaoadm and vda-db-status say it is.

RDP and SGD

Can I install a full Demo without user directory integration?

What are the conditions of the VDI 3.0 concurrent users license for Sun Ray and SGD?

What are the conditions of the RTU license for SGD?

Do Sun Secure Global Desktop Software perpetual licenses include support with my purchase?

If I purchase Sun Secure Global Desktop Software licenses and support, am I entitled to support for Sun Virtual Desktop Infrastructure Software (VDI) support?

Is Sun Secure Global Desktop Software included with my purchase of Sun Virtual Desktop Infrastructure Software?

If I purchase support with my Sun Virtual Desktop Infrastructure Software licenses, do I also get support for Sun Secure Global Desktop Software?

Sun Ray Software and DTU

Is it possible to customize the desktop login screen?

What are the differences between SRS in VDI 2 and VDI 3?

Does the MySQL database store all SRS-related configuration?

How do I specify USB redirection for Sun Ray?

What are the conditions of the VDI 3.0 concurrent users license for Sun Ray and SGD?

Can I use wild cards in token names to represent a group of DTUs in order to assign these DTUs to a pool?

I am getting the error - Currently there is no desktop available or assigned to you.

How do I configure DHCP in VDI 3?

Do I need to configure SRS separately in VDI 3?

The Sun Ray DTU is cycling and cannot connect to a virtual machine.

Supported Software and Configurations

Is the Demo configuration a supported configuration?

Is VMware ESXi a supported virtualization platform?

Which versions of JRE are supported?

What is the support target for VirtualBox 3.0.0?

What are the conditions of the VDI 3.0 concurrent users license for Sun Ray and SGD?

Do Sun Secure Global Desktop Software perpetual licenses include support with my purchase?

If I purchase Sun Secure Global Desktop Software licenses and support, am I entitled to support for Sun Virtual Desktop Infrastructure Software (VDI) support?

Is Sun Secure Global Desktop Software included with my purchase of Sun Virtual Desktop Infrastructure Software?

If I purchase support with my Sun Virtual Desktop Infrastructure Software licenses, do I also get support for Sun Secure Global Desktop Software?

Is it possible to assign MS Terminal Server to users?

Storage

When I start a desktop I get this error - No suitable hosts to start a desktop for Desktop Provider XYZ.

I have free memory on my ZFS storage host, but my VirtualBox virtual machines will not start due to a lack of memory.

Does the VirtualBox swap space really have to be the same as the memory?

User Directory

Users do not show up in the Admin GUI in the Users and Groups section.

Kerberos authentication to Active Directory works for a while and then stops.

Can I use PKI instead of Kerberos for authentication to an Active Directory?

I am getting the error - Currently there is no desktop available or assigned to you.

Users cannot log into their desktops using their User Principal Name (UPN), or email address.

What type of privileged access to the user directory is required?

Users

Users do not show up in the Admin GUI in the Users and Groups section.

Is it possible to customize the desktop login screen?

End-users are not able to log into their Windows desktop.

End-users cannot access their virtual machines.

VDI Admin GUI

Users do not show up in the Admin GUI in the Users and Groups section.

I get a blank screen after successfully logging into the Admin GUI.

There is an error when I add a VirtualBox host to a desktop provider.

I cannot log into the Admin GUI.

I can start a virtual machine from the VirtualBox GUI, but it will not start from the VDI Admin GUI.

Jobs don't finish even after canceling them using the Admin GUI.

VDI Demo

VDI database doesn't start during an Evaluation configuration.

Is the Demo configuration a supported configuration?

Can I use OpenSolaris instead of Solaris 10 Update 7 for my single host Demo?

Can I try out MySQL or set up an evaluation VDI remote database?

Can I install a full Demo without user directory integration?

Can I install the VDI Demo in a virtual machine?

Can I convert a VDI Demo into a clustered VDI Production environment?

Can I set up a Demo of VDI 3 on one machine?

How do I migrate a VDI Demo configuration to a VDI Single Host configuration?

VDI Services

The VDI logs are not showing me any useful information. Can I adjust the logging level?

The system is not reacting as expected.

Jobs don't finish even after canceling them using the Admin GUI.

Is there a way to modify the cacao logging behavior so that a long history can be maintained?

vda command reports that VDI is not running although cacaoadm and vda-db-status say it is.

VirtualBox Virtualization Platform

The VirtualBox software never finishes installing due to an error.

I can see my VirtualBox hosted desktop, but it will not start.

When I start a desktop I get this error - No suitable hosts to start a desktop for Desktop Provider XYZ.

I have free memory on my ZFS storage host, but my VirtualBox virtual machines will not start due to a lack of memory.

The VirtualBox Web Service cannot be contacted.

There is an error when I add a VirtualBox host to a desktop provider.

What is the support target for VirtualBox 3.0.0?

Does the VirtualBox swap space really have to be the same as the memory?

How do I configure the audio for VirtualBox hosted virtual machines?

Are all VirtualBox versions compatible with VDI 3?

I can start a virtual machine from the VirtualBox GUI, but it will not start from the VDI Admin GUI.

The VirtualBox host is crashing unexpectedly.

What are the requirements for High Availability in a VirtualBox backend?

Virtual Machines

Unused VMware virtual machines are not being recycled.

I can see my VirtualBox hosted desktop, but it will not start.

I am unable to get a MS RDC connection on my VMware virtual machine.

How do I use VMware virtual machines with multiple network adapters?

End-users cannot access their virtual machines.

How do I configure the audio for VirtualBox hosted virtual machines?

Why does my VMware virtual machine have an invalid IP address or cannot be pinged?

The VMware virtual machine cloning process is not operating as expected.

VMware Virtualization Platform

Unused VMware virtual machines are not being recycled.

Is VMware ESXi a supported virtualization platform?

I have created a new pool in my VMware desktop provider and virtual machines are not created automatically.

I am unable to get a MS RDC connection on my VMware virtual machine.

How do I use VMware virtual machines with multiple network adapters?

In my VMware desktop pool, new virtual machines are created automatically, but they are not made available.

The window displaying the VMware-hosted virtual desktop is freezing.

Why does my VMware virtual machine have an invalid IP address or cannot be pinged?

The VMware virtual machine cloning process is not operating as expected.

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