Summary of how SunSolve Entitlement Works

Migrating Online Support Center Users.

Please enable your account for SunSolve access, patches and SunSolve SR, to learn about additional options go here .

SunSolve Accounts

You can access SunSolve by creating a Sun Online Account and associating one or more contracts to the Account.

From SunSolve

1. To create a Sun Online Account, select Login to display the registration options
2. Complete the Sun Online Account Registration process. Upon registration, you will be brought to the SunSolve Online Update Account Screen.
3. Any time you are logged in, you can select "Change Contract" from the right hand menu on SunSolve to add contracts to your Sun Online Account.

SunSolve Online Update Account Screen

Description of fields:

Patch Entitlements in more detail

Please familiarize yourself with the Software Update Entitlement Policy for Solaris.

To summarize:

• You must have the appropriate support contracts to access, download, install, and use most Solaris Operating System (OS) patches.
• You need a support contract for every system on which you install "entitlement required" Solaris OS patches, including test and development systems.
• If your support contract lapses, you loose the right to use most Solaris OS patches and you must remove them from all systems.
• Third parties cannot obtain Solaris OS patches from Sun and then provide such patches to end user customers without written authorization from Sun.
• Customers and service providers are advised to read the Software License Agreement terms on sunsolve.sun.com. Customers who are considering using a service provider not authorized by Sun for Solaris support should know that this license agreement does not permit unauthorized parties to use SunSolve to provide services to customers for commercial gain. Violation of the Software License Agreement may result in a violation of Sun's valuable intellectual property rights.

Sun's Access Entitlement implementation works as follows.

There are two components:

1. Asset Entitlement: One or more "Entitlement Classes" are associated with the asset. For example, the asset may be a Patch or Image Packaging System (IPS) Repository.

2. User Entitlement: One or more "Entitlement Classes" are associated with the user based on their support contracts. Different support contracts associate the user with different "Entitlement Classes". For example, a Solaris 10 Subscription will grant access to Solaris 10 patches but will not grant access to Solaris 8 or Solaris 9 patches.

Entitlement resolution is the lowest common denominator. If one or more of the "Entitlement Classes" associated with the User matches one or more of the "Entitlement Classes" associated with the Asset, then download access to the Asset is granted, else download access to the Asset is denied.

The following shows some of the current "Entitlement Classes" and their meanings. When you log into SunSolve and select Change Contract you may see some of these associated with your Sun Online Account (SOA):

See the relevant entries in the Patch Corner blog for further information.

Important Notes:

• To access Solaris 8 Vintage OS patches, you must have a Solaris 8 Vintage Patch Service plan associated with your Sun Online Account (SOA).
• A SunSpectrum support plan or a Solaris 8 Software Subscription entitles you to access non-Vintage Solaris 8, 9, and 10 OS patches
• A Solaris 9 Software Subscription entitles you to access Solaris 9 and 10 OS patches
• A Solaris 10 Software Subscription entitles you to access Solaris 10 OS patches
• Hardware warranties do not cover software and so do not provide entitlement to Solaris OS patches.
• The entitlement list can change over time to reflect the product specific entitlements available to customers.

If you experience difficulty with patch access, please make use of the New Patch Forum, where you can read threads and post questions about patching related issues. See http://blogs.sun.com/patch/entry/patch_forums_now_available_for for information on how to access the Patch Forum.

Warranty Customers.

Sun is working on implementing Knowledge entitlements for SunSolve, which allow Warranty customers access to premium content. It is important to note that Warranties provide access to Firmware patches but do not grant access to software patches as software is not covered by a hardware warranty.

Member Support Center Customers.

Member Support Center customer need only login in with their Sun Online account and password and their correct entitlements will be displayed.

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