Changes in 2007

Added by SunSolve_Business, last edited by SunSolve_Business on Feb 15, 2008  (view change)

Changes in 2007

Table of Contents

Changes in Dec 2007
Changes in Nov 2007
Changes in Oct 2007
Changes in Sept 2007
Changes in Aug 2007
Changes in July 2007
Overview of Changes Coming in the Second half of 2007

Changes in Dec 2007

  • No major changes, fixed an issue with Sun System Handbook search results as reported by IE users.

Changes in Nov 2007

  • No major changes, added link to Sun Service Tags.

Changes in Oct 2007

  • SunSolve is changing its authentication mechanism from the legacy SunSolve-specific authentication functionality to Sun's standard authentication service. While the change should be largely transparent to SunSolve users, some SunSolve customers may notice some slight differences around Login and user account related activities. In particular, SunSolve users will notice that in the Sun support customers (greenish) box on the far right hand side of SunSolve, there are no longer username and password fields, nor are there links to related functions such as: Secure Login, Register, Forgot User Name, Forgot your Password. Instead there is simply a Login link. Clicking on the Login link will now take you to Sun's standard authentication service web page where all user account related functions can be performed.
  • Other changes included adding new link for Video Tutorials, as well as addressing a number of bugs previously reported.

Changes in Sept 2007

  • No changes

Changes in Aug 2007

  • Addressed several higher priority bugs.

Changes in July 2007

*No major changes, addressed problem affecting 2 boundary systems.

Overview of Changes Coming in the Second half of 2007

Useful Information
  • Sun is starting a series of upgrades to the existing SunSolve portal which will culminate in the early 2008 launch of the SunSpectrum Member Support Center (SSMSC or "Member Center") for Contracted Users. The existing SunSolve portal will NOT be going away, it will however be rebranded to a Free Support site. The changes to SunSolve will take place over a series of releases in the coming months.
  • The SunSpectrum Member Support Center will be Sun's new customer portal for contracted support. It replaces Sun's Online Support Center (OSC) and the contracted side of SunSolve. To access the SunSpectrum Member Support Center, you need to have an Sun Online Account (this is your user id and login from either OSC, SunSolve, or elsewhere on Sun.com) and your organization number***.

**Note: Each customer is assigned a Party Number. The Party Number will then be sent to the contract owner at your organization. They will distribute the number to you. Alternatively, you can contact the Sun Services Support hotline and provide a serial number or contract number and the agent will supply to you your party number which you then use to register on SSMSC. (this party number will *NOT work on SunSolve.)

For more information about SSMSC, click here

Enter labels to add to this page:
Please wait 
Looking for a label? Just start typing.

Sign up or Log in to add a comment or watch this page.


The individuals who post here are part of the extended Sun Microsystems community and they might not be employed or in any way formally affiliated with Sun Microsystems. The opinions expressed here are their own, are not necessarily reviewed in advance by anyone but the individual authors, and neither Sun nor any other party necessarily agrees with them.

Copyright 1994-2009 Sun Microsystems, Inc.
Powered by Atlassian Confluence Sun Guidelines on Public Discourse Privacy Policy Terms of Use Trademarks Site Map Employment Investor Relations Contact