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3. SunSolve User Help and Updates
4. 404 Content not found errors

404 Content not found errors

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• Added by Miriam_at_Sun, last edited by Miriam_at_Sun on Jul 12, 2010  (view change)

Comment:

The content within SunSolve has been through a number of knowledge management tool migrations. Previously SunSolve was redirecting legacy document id bookmarks for you. SunSolve today is only redirecting content that is in the format /document.do?assetkey=1-6X-XXXXXX. If you have bookmarks which have the sequence /document.do?assetkey=1-2X-XXXXXX in the format, then you will see a 404 Error when using your bookmarks. All collections starting with the 2X- series have been migrated through 2 knowledge tools and no longer have the information needed to perform a double redirection. If you have bookmarked content starting with /document.do?assetkey=1-6X-XXXXXX you will see in the browser that the URL was updated to  /document.do?assetkey=1-7X-XXXXXX.X    This format indicates that the content was migrated to Oracle's knowledge base. You can view these collections using MyOracleSupport. If the document continues to displays with the /document.do?assetkey=1-6X-XXXXXX then the document will NOT be viewable in MyOracleSupport and will no longer be accessible past Dec 2010. If you experience 404 Errors or issues and are looking for assistance, Please use the Feedback on SunSolve to log a SunSolve support ticket. The SunSolve support team will investigate and find the updated document number for you or advise you if this document is no longer available OR submit a request to make the document available again. An example: Book marks to the legacy Sun Alert: : http://sunsolve.sun.com/search/document.do?assetkey=1-26-102854-1 are no longer available and SunSolve will report the document is not found. As the mapping to the new system does not exist. To find this SunAlert, searching on the keywords or the original title, for example, Security Vulnerability in the Sun Java Web Console May Allow Access to Privileged on SunSolve will provide the new link: http://sunsolve.sun.com/search/document.do?assetkey=1-77-1001060.1-1

Navigate space Already an Oracle customer Learn More SunSolve Blog Recently Updated Outage Notices updated by mohan89 (view change) Jul 23 Report Security Issues updated by Miriam_at_Sun (view change) Jul 22 SunSolve User Help and Updates updated by Miriam_at_Sun (view change) Jul 22 SunSolve User Help and Updates commented by flyhollander Jul 20 SunSolve User Help and Updates commented by JingleiChen Jul 19 How Entitlement Works commented by Jahnvi Jul 18 How Entitlement Works commented by Jahnvi Jul 18 How Entitlement Works commented by Miriam_at_Sun Jul 18 How Entitlement Works commented by Jahnvi Jul 18 How Entitlement Works commented by gamcho Jul 15 Subscribe to Alerts (formally SunAlerts) updated by Miriam_at_Sun (view change) Jul 13 access created by maniky Jul 12 Sun Security Team updated by Miriam_at_Sun (view change) Jul 12 final_sun_MOS_advert.png attached by Miriam_at_Sun Jul 12 sunsolve-logo.gif attached by Miriam_at_Sun Jul 12 More

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