Sun Virtual Desktop Infrastructure Software (Sun VDI)

Recommended Data Collection for Sun VDI Issues

When contacting Sun Support to obtain assistance with a Sun VDI issue, it is necessary to provide a detailed problem description and a minimum set of required data - directly below are some guidelines on these topics. It will also often be necessary to collect additional data which is more specific to the problem - recommendations which will follow below.

Required Data

To best assist with an initial technical analysis of a new VDI problem report, customers should provide the following essential information:

1. Technical support requires a valid support contract for this product. Please provide support contract #, or confirmation to proceed on a "time and materials" basis.

2. A detailed problem summary of the issue being reported:

• A clear and informative problem description.
• Provide list of action already taken, if any, to correct the issue.
• Report any known changes to server involved in VDI environment that may coincide with introduction of issue.
• List any known errors and/or provide a screen capture illustrating the problem, if applicable.
• Give steps to reproduce issue, if known.

3. Provide output of these commands from VDI server(s) to gather information about the VDI environment:

• OS version and type of VDI server

1. uname -a
2. cat /etc/*release

• VDI package and patch installation details

Solaris:

1. pkginfo -l SUNWvda-core | grep -i version
2. pkginfo -l SUNWuto | grep -i version
   #
3. showrev -p

Linux:

1. rpm -qi SUNWvda-core

• Status and configuration of VDI services

VDI 2.0:

1. /opt/SUNWvda/sbin/vda-service status
2. /opt/SUNWvda/sbin/vda-webadmin status

1. cat /etc/opt/SUNWvda/vda.conf

VDI 3.0:

1. /opt/SUNWvda/sbin/vda-service status
2. /opt/SUNWvda/sbin/vda-webadmin status
3. /opt/SUNWvda/sbin/vda-db-status
4. svcs | grep rdpbroker

1. /opt/SUNWvda/sbin/vda directory show
2. /opt/SUNWvda/sbin/vda provider list
3. /opt/SUNWvda/sbin/vda pool list
4. cat /etc/opt/SUNWvda/vda.conf

4. Provide a compressed archive copy of the following log files from all VDI server(s):

VDI 2.0

• /var/opt/SUNWvda/log/vdaadmin0.log
• /var/opt/SUNWvda/log/vdaservice0.log
• /var/opt/SUNWvda/log/webadmin0.log

VDI 3.0

• /var/opt/SUNWvda/log/vdaadmin0.log
• /var/opt/SUNWvda/log/webadmin0.log
• /var/opt/SUNWvda/mysql/mysqld_safe.err
• /var/opt/SUNWvda/mysql-cluster/*.log
• /var/cacao/instances/default/logs/cacao.*