| Request id |
Description |
Requested by Company(s) |
Request Date |
Status - Update |
Released in |
| Web 1 - SDT5856468 |
The Find a Solution search under How can we help you? has nice formatted output but takes much longer than Sun Wide Search under Sun Wide Search. How about speeding up the Find a Solution search. |
SysGlen |
Nov 5 |
Resolved |
2/13 |
| Web 2 - CR6768154 |
How about an option to change the sort order on the various Contracts displays. It can be hard to find the Active contract with the current sort order and it will only get worse over time. |
SysGlen |
Nov 5 |
Resolved |
July 24, 09 |
| Web 3 - CR |
Ability for customers to update host name |
n/a |
Nov 17 |
In plan for MSC upgrade |
|
| WEb 4 - CR6776614 |
Visibility to Service Requests and TASK public notes |
Sysglen |
Feb 09 |
WIP |
Planned August 09 |
| Web 5 - CR6830652 |
Fix the colors so there is no light blue on blue etc. Provide alternative skins |
|
|
|
|
| Web 6 - CR6830648 |
Enable a way that only products and not the subparts are displayed when looking at Install base and Create Service Requests. (no need to see DIMM's, power cords etc.) |
|
|
|
|
Comments (63)
Nov 05, 2008
sysglen says:
The Find a Solution search under How can we help you? has nice formatted output ...The Find a Solution search under How can we help you? has nice formatted output but takes much longer than Sun Wide Search under Sun Wide Search. How about speeding up the Find a Solution search.
How about an option to change the sort order on the various Contracts displays. It can be hard to find the Active contract with the current sort order and it will only get worse over time.
Thanks,
Glen
Jul 30
sysglen says:
Thanks for the addition of "Status" selection when searching for contracts. It'...Thanks for the addition of "Status" selection when searching for contracts. It's even better than what I had in mind.
Glen
Dec 16, 2008
Rob_Murray_UNB says:
I just wish those responsible for the Member Support Center, would fix my accoun...I just wish those responsible for the Member Support Center, would fix my account.
I have been waiting since mid July.
When I logon I get the message below
Error
Your E-Business Suite account is pending approval.
Dec 17, 2008
SSMSC_Lead says:
Hi Rob, your account will be reviewed. There are two reasons why. Reason 1. The...Hi Rob, your account will be reviewed. There are two reasons why.
Reason 1. There is no primary user set up for your company. It's the primary user who should do the registration process.
Reason 2. You have registered as the primary user but our records do not show you as the primary user identified.
I will the correct person investigate.
MSC Lead
Feb 06, 2009
Rob_Murray_UNB says:
I am still waiting... I did confirm that I was the primary user, via email at l...I am still waiting...
I did confirm that I was the primary user,
via email at least 3 or 4 times..
I have been waiting for over 6 months.
Feb 17, 2009
Rob_Murray_UNB says:
Ok so now another 2 months has passed. I confirmed that I was the primary user m...Ok so now another 2 months has passed.
I confirmed that I was the primary user many many times.
how freaking hard is it for someone to approve an account
based on the fact that my name is on the contract.
Feb 19, 2009
SSMSC_Lead says:
Hi Rob, Sorry for the slow response. Can you please send your Sun Online Account...Hi Rob,
Sorry for the slow response. Can you please send your Sun Online Account user id and the name of the Full Name of the Company you work for. So that we can investigate why you are not approved.
email: msc-support@sun.com
Regards
Jan 06, 2009
sysglen says:
Is this page "Voice of the Customer" page intended to be the Feedback resource f...Is this page "Voice of the Customer" page intended to be the Feedback resource for the SSMSC? The Feedback link still points to a survey page with no option for providing feedback.
If I'm missing something just point me to the right page. I am no longer able to spend the time necessary to try and keep up with all the changes .
Thanks
Glen
Jan 06, 2009
SSMSC_Lead says:
Hi Glen, The Feedback in the MSC header links to a "Survey" option in Oracle. So...Hi Glen,
The Feedback in the MSC header links to a "Survey" option in Oracle. So it's not really Feedback, as it's a link for Surveys.
The Voice of the Customer page which is for requests for fixes etc, is just linked from the help bin.
Thanks for the Feedback.
Jan 06, 2009
sysglen says:
Should I expect the "Email to Me" button under the support for an open SR to sen...Should I expect the "Email to Me" button under the support for an open SR to send email to me? It responds "Email has been sent successfully" but I do not see any received email.
Thanks,
Glen
Jan 06, 2009
SSMSC_Lead says:
Yes - 1) In the Profile Option, select Preferences - view "Notification" Vali...Yes -
1) In the Profile Option, select Preferences - view "Notification" Validate that it is NOT set to: "Do not send me mail"
2) In the Profile Option, select Contact - Validate a Primary email address is set.
If both of these are correct you should get an email sent (Please let me know when it arrives, and I will log an internal ticket to say the delivery of the email me SR option is either not working or slow).
Thanks Glen
Jan 13, 2009
sysglen says:
The "Email to Me" is working. It may take several hours but it is working. I t...The "Email to Me" is working. It may take several hours but it is working. I tested several times last week and again this week.
I tested today any received the email in a few minutes.
Thanks,
Glen
Jan 14, 2009
billwebb says:
my account used to work, and now when I try ibis.sun.com I end up at this url: ...my account used to work, and now when I try ibis.sun.com I end up at this url: https://ibis.sun.com/OA_HTML/OA.jsp?OAFunc=OAHOMEPAGE - and cannot see my tickets or navigate away from this page. Please advise me on what can be corrected, or what I am doing wrong.
I have a gold server down, and I cannot view the case....
Feb 19, 2009
SSMSC_Lead says:
Bill, The full URL is https://ibis.sun.com/support you need the /support to get ...Bill,
The full URL is https://ibis.sun.com/support you need the /support to get to the home page to view the Service Requests.
If you have further troubles please email msc-support@sun.com and supply your login id, and a summary of the issues and the support team will investigate.
Regards
Jan 22, 2009
palookajoe says:
I went to log in this morning and somehow I got to a portal page: https:/...I went to log in this morning and somehow I got to a portal page:
https://portal.sun.com/user/userid/2
When I went to sign into one of the links in the Support area, it brought me back to a page that did not carry my credentials (no single sign-on?) when I went to log in, it pushed me back to a the portal page.
What gives?
Feb 19, 2009
SSMSC_Lead says:
There was an outage with the Single signon. Typically when outages occur an upda...There was an outage with the Single signon. Typically when outages occur an update is posted on the Outage link.
If you see this issue again, please email msc-support@sun.com
Regards
Jan 26, 2009
sysglen says:
When I print solutions from SSMSC sometimes part of the text is unreadable. Exa...When I print solutions from SSMSC sometimes part of the text is unreadable. Example Solution 210407 the command examples in steps 1 and 2 are not readable.
Is there anything I can do to correct this?
Thanks,
Glen
Feb 19, 2009
SSMSC_Lead says:
Hi Glen, I have logged an Internal ServiceDesk request to investigate this issue...Hi Glen, I have logged an Internal ServiceDesk request to investigate this issue.
Regards
Jan 27, 2009
sysglen says:
From time to time (but becoming more frequent) I get the ORACLE E-Business Suite...From time to time (but becoming more frequent) I get the ORACLE E-Business Suite page when I expect to get my Home page. Am I doing something wrong or is this a bug?
Thanks,
Glen
Feb 19, 2009
SSMSC_Lead says:
Hi Glen, http://ibis.sun.com/support is the correct URL. Normally the Oracle E-...Hi Glen, http://ibis.sun.com/support is the correct URL.
Normally the Oracle E-Business page comes up if you go https://ibis.sun.com (without the /support)
As you can see there is an internal and external version of IBIS which are used by different communities.
You should never see the Oracle E-Business Page when using the full URL.
Regards
Jan 27, 2009
sysglen says:
RFE: On the Service Request page the Assigned Service Representative area needs ...RFE: On the Service Request page the Assigned Service Representative area needs a field with the working days and hours of the Service Representative.
Several times when using a Gold/7x24 contract I have called in to find out why my request a has stalled only to find out the Assigned Service Representative is off and will not return for 2 or 3 days.
Thanks
Glen
Jan 27, 2009
sysglen says:
RFE: In the past the Service Representative would update the SR when they did so...RFE: In the past the Service Representative would update the SR when they did something - like try to call you, send you email, add notes about possible patches or interesting document ids - but they do not do that with the SSMSC. Is it possible to add that feature?
Thanks
Glen
Feb 16, 2009
SSMSC_Lead says:
Hi Glen, Yes we have an RFE in to add public task notes. Also I have but a call ...Hi Glen, Yes we have an RFE in to add public task notes. Also I have but a call in to remind engineers to update the SR so you can see what is going on.
Regards Miriam
Jul 31
sysglen says:
On more than one occasion recently an engineer has complained to me that a case ...On more than one occasion recently an engineer has complained to me that a case has no notes. In one case there was no one assigned to the case even though I had talked to two different people and they provided me with valuable information.
I bring this up as the schedule shows CR6776614 resolution planned for August 09.
have a good weekend,
Glen
Feb 03, 2009
gvengur says:
You guys need to test the web site before putting in the production. I have been...You guys need to test the web site before putting in the production. I have been trying to approve the user requests but there is no link out there to approve the users. Help URL mentions that there is an Administration tab somewhere burried in the web site which I am not able to find.
Feb 04, 2009
sysglen says:
gvengur, Do you have three *'s between your company name and your party id in t...gvengur,
Do you have three *'s between your company name and your party id in the line in the Sun banner below "Member Support Center". This is your clue that you are signed in as the primary user. If you have the three *'s then you should see "Administration" between "Feedback" and Preferences" on the right just below the banner.
My "tab" line looks like this:
On a couple of occasions I have lost my "adminship".
RFE: An indication of the signed on users "role" should be displayed on the "home" page.
hope this helps,
Glen
Feb 19, 2009
SSMSC_Lead says:
Gvengur, Did you resolve your issue - If you don't have an Administration it mea...Gvengur, Did you resolve your issue - If you don't have an Administration it means your default responsibility is not set to Primary User. Please advise if you need Sun to assist.
Feb 13, 2009
orafaa says:
is there a way to upgrade a business user to become a Primary user?? thanx Omar...is there a way to upgrade a business user to become a Primary user??
thanx
Omar
Feb 16, 2009
SSMSC_Lead says:
Orafaa, yes, this is covered in the website. http://wikis.sun.com/display/SSMSC/...Orafaa,
yes, this is covered in the website. http://wikis.sun.com/display/SSMSC/Creating+more+Primary+Users
Feb 17, 2009
The_Enforcer says:
Why does the Sun web site run soooooooooooooooooo SLOW?!!! Is this i...Why does the Sun web site run soooooooooooooooooo SLOW?!!!
Is this indicative of how slow Sun servers are???? Things that make you go, hmmmmmm??? It takes almost as long to load a page as it does to get someone from Sun on the phone to buy a part!! I have called numerous times today and got transferred again and again, told someone would call me back, etc., etc., all just get get a freakin' cable for my DVD drive that I just bought from the Sun online store (it didn't even come with the connecting cable!!!)!!! Sun send's me my order via FedEx 3-Day Express....without a cable to install it! Sheeesh! No wonder the US Economy is in shambles!
Feb 18, 2009
idontwantnostinkinscreenname says:
I would suspect that the Sun web site is so slow because of the Oracle technolog...I would suspect that the Sun web site is so slow because of the Oracle technologies under the hood.
I would tell you about the performance of their products (even running Linux on X86) where I work, but the license agreements one must sign with
Oracle prohibits any sort of review of their products.
Feb 19, 2009
SSMSC_Lead says:
As you said the Sites performance is based on a number of related issues.As you said the Sites performance is based on a number of related issues.
Feb 19, 2009
SSMSC_Lead says:
Thanks Enforcer for the feedback, and yes the application is fast and slow depen...Thanks Enforcer for the feedback, and yes the application is fast and slow depending on numerous issues. Sun is looking at performance to see how it can be improved.
Feb 18, 2009
idontwantnostinkinscreenname says:
What does it take to get our list of supported systems correct? I have been try...What does it take to get our list of supported systems correct? I have been trying for 10 months to have the SMSC list of installed systems match what we have listed on our contract. Comparing the serial numbers from the contract and the "installed base" shows 190 discrepancies out of a total of 237 systems. This makes it nearly impossible to submit any requests on-line. When I call 800-USA-4SUN I have to beg the support personnel to fix our equipment. I can see the serial numbers on the contract, they can't.
Feb 19, 2009
SSMSC_Lead says:
Thanks for the feedback, I can help. Can you send your details and spreadsheet w...Thanks for the feedback, I can help. Can you send your details and spreadsheet with the serial numbers and discrepancies to msc-support@sun.com and the support team can investigate your install base and review how to implement the changes.
Regards.
Apr 13, 2009
nmpacheco says:
hi, I'm a primary user for an old party that relates to an old account. I've r...hi,
I'm a primary user for an old party that relates to an old account. I've requested primary access to a newer one and I've received the new party number. Question: how can I link the new party number to my SOA? Please, consider that we still have some "machinery" linked to the old account so the idea will be to access both.
Regards,
nP
Apr 13, 2009
SSMSC_Lead says:
Hi Np, Answer depends on what the setup is: a) if the old and new party numbers...Hi Np,
Answer depends on what the setup is:
a) if the old and new party numbers are for the same company then you don't have to do anything.
b) if the old and new party numbers are for different companies, then you will end up with two accounts.
Can you send me some more information directly (miriam.brace@sun.com)
Provide your Sun Online account full name and the old and new party numbers.
thanks MSC Support.
May 26, 2009
biplob91 says:
Hi, Is there any resourses available in sun website from where I can get latest ...Hi,
Is there any resourses available in sun website from where I can get latest projects on J2ME applications along with the flow of the project.
please advice some latest projects.
May 26, 2009
SSMSC_Lead says:
Hi biplob91, If you use the feedback manager referenced by: [ + ] on sun.com an...Hi biplob91,
If you use the feedback manager referenced by: [ + ] on sun.com and log your comment you will be forward to the correct team to support your question.
Regards
Jun 04
sysglen says:
Had the unfortunate need to use the SSMSC this week to open and work an SR and t...Had the unfortunate need to use the SSMSC this week to open and work an SR and to research contract and other information.
1. The response time of those web pages, while consistent, is really bad. The SR page routinely needs 8 to 10 seconds to load.
2. Over the last year I had created an extensive list of bookmarked knowledge entries but there are gone.
3. Even though I login as "Primary Party" each time I view contract details the Primary User role is lost.
4. Although all of my active contracts begin with the letters US, one of them (the new one), is not returned by Global Search when using US%
5. The "Contracted Software Downloads" link under "SunSpectrum Resources" doesn't take me to anywhere that I can download any contracted software.
Glen
(note: I am emailing a copy of this post to ian.white@sun.com.)
Jul 09
SSMSC_Lead says:
Hi Glen, 1. Yes it is slow, I will log a performance ticket on your behalf. 2...Hi Glen,
1. Yes it is slow, I will log a performance ticket on your behalf.
2. Due to the number of issues with the Member Support Center the knowledge was moved back into SunSolve.
3. - Can you proved the exact steps, for this.
What I have is:
You login as primary user,
You go to Global Search
You select a Contract Number to view it
How do you know your primary user role is "lost".
Thanks for your help on this one.
4. Can you please email me directly with the contract number which is not returned (miriam.brace@sun.com)
so we can investigate and see if there is a bug.
5. yes the downloaded software products for the 12 products are currently pending a new release on the Common Download Service this service will be re-released at the end of FY10Q1.
Jul 08
ibmmess says:
All I want to do is find the page that shows the contracts that are tied to my l...All I want to do is find the page that shows the contracts that are tied to my login ID.
I went to one page which described what I was looking for, but there was no link.
I find it extremely difficult, almost impossible to deal with contracts in the current system.
I work for a very large company that has lots of contracts. Many people administer those contracts. Trying to find the person who can authorize tying my user ID to a contract is an administrative nightmare. I'm lucky to even find the contract numbers. Finding the person who is on the contract and getting them to tie my user ID to the sun contract is almost impossible.
Right now, I can't even get to the page that shows me what contract is tied to my user ID.
Jul 09
sysglen says:
ibmmess, My company has a small number of contracts but I share your frustratio...ibmmess,
My company has a small number of contracts but I share your frustration.
I believe the first thing you need to check is your account setting. Look under Profile (upper right of MSC Home page - just left of Sign Out). On the left side there is a bin (I think that is the right term) click Accounts. If you see more than one detail line (I have three - "END USER", "EDUCATION", and "DEVELOPER") make sure the desired one is the default (in my case it is EDUCATION) (if more than one choice seems necessary then I think you have entered the - twilight zone ...)
Also on this page is a Company Profile section. Do you know the person(s) listed under Primary User?
Another thing to check is party number under "Switch Parties" (upper right of Home and many other MSC pages). I have only one party number (if you have more than one, I'd take that as another sign that you've entered the - twilight zone).
I think party number was intended to replace contract number in determining the resources we (as System Admins) can access. I don't know that it's working but I no longer need to change the contract number when accessing Sun Solve just because a contract expires and the renewal has a different number.
good luck,
Glen
Jul 09
SSMSC_Lead says:
Global Search is the answer to your question. If you want to find all the contra...Global Search is the answer to your question.
If you want to find all the contracts associated to your login id.
Select "Global Search"
then enter a % in the contract field and press search.
This looks across all the parties associated to you.
A party is an Oracle number for your company. Some companies are in more then once. One this occurs Sun groups the company names together. When using Global Search it searches across all company numbers.
Down side it returns all contracts and all versions.
Upside there is a release at the end of July which will allow you to search for all "Active" contracts.
Regards
Jul 09
SSMSC_Lead says:
Also please be aware the rules have changed. You don't have to find a Primary Us...Also please be aware the rules have changed.
You don't have to find a Primary User to authorize your association to a contract. That happens by default in Member Support Center.
You just need to be associated to the correct party numbers which "own" the contracts.
Regards
Jul 14
sysglen says:
Glad to hear about the "Active" contracts search. This will be very useful for ...Glad to hear about the "Active" contracts search. This will be very useful for me (if it works as I think it will).
Using % does seem to return all contracts but most of them are expired. Also, using US% does NOT return all contracts starting with US. I think "they" are still working on this, but I haven't heard anything recently.
Thanks for the update.
Glen
Jul 13
Jon-Ross says:
When will you ever get this web site working? Can't you bring back the old site ...When will you ever get this web site working? Can't you bring back the old site until you do?
Jul 13
SSMSC_Lead says:
Hi Jon-Ross, What specific issue are you having ? The legacy site is connected...Hi Jon-Ross,
What specific issue are you having ?
The legacy site is connected to legacy data which is now 18months out of date.
The site is working for it's primary purpose of
a) Service Request viewing/update and creation.
b) Contract viewing
c) Install base viewing.
Sun is working to simplify the application and to streamline your customer data internally to reduce the number of parties associated with each customer account.
Regards
Aug 07
gowens1 says:
It would be very helpful for SUN to add a format utility to the OBP. Decommissio...It would be very helpful for SUN to add a format utility to the OBP.
Decommissioning systems require disk wiping and that would be a welcome addition.
Aug 10
mcking says:
Boot single user from media (CD or network). You can run "format" from there.Boot single user from media (CD or network). You can run "format" from there.
Aug 13
johngmarshall says:
Well.. I have transistioned from the legacy system to the member support centre....Well.. I have transistioned from the legacy system to the member support centre. I log in and cannot see any inventory and no way to register any. I can't make a support request with a serial number which never shows up anywhere. I hope this isn't a method to reduce support calls. I tried to use smpatch with an older system and it says its unregistered. The legacy inventory method shows it as registered. The member support center show no systems at all. How can I use this software to make support requests?.
John Marshall
Red Deer College
Sep 19
zobelier says:
I am unable to log in http://ibis.sun.com/support with my SOA which is working w...I am unable to log in http://ibis.sun.com/support with my SOA which is working well anywhere else in the SUN areas.
Am i missing something ?
Sep 22
Chaos_51 says:
1. Is there some place in ibis that I can change the primary contact for an inst...1. Is there some place in ibis that I can change the primary contact for an installed product?
2. When trying to search via Account->Installed Products I can't get anything to return in the search. I've tried using Instance, serial number, Instance Name, and the Contract search and nothing shows. I am getting the information (such as instance name via the global search so I am assuming that it is correct.) I've tried using the % as a wildcard but to no avail. Does this work? What might be wrong, is there a simple example somewhere to follow?
Sep 22
Miriam_at_Sun says:
Here are the steps : The primary user for a an installed product only works for...Here are the steps :
The primary user for a an installed product only works for ASR (Automatic Service Requests).
Login into IBIS http://ibis.sun.com/support
Question 1:
On Global Search -> search for your serial number (be hind the scene this changes the party/account associated to you to match that of the serial number).
Select : Contact and enter the information.
For all other SR's the application defaults to the name of the user logged in.
Question 2:
Account -> Install base has limits on it. It only shows the party/account results you are logged in with. Global Search removes the inbuilt application limit which is why Sun Recommends you do all install base searching from the Global Application.
Regards Miriam
Sep 22
Miriam_at_Sun says:
Folks, take a few minutes to go to the Sun Forums.... we have a new forum for Me...Folks, take a few minutes to go to the Sun Forums.... we have a new forum for Member Support Center.
To access you just need to login into Sunsolve prior to going to http://forums.sun.com/category.jspa?categoryID=161
Don't be surprised to see many of the above questions now on the forum.
Oct 26
tc.staff says:
I just want to echo all of the frustration with MSC that is above. It is ridicul...I just want to echo all of the frustration with MSC that is above. It is ridiculously bad, from the process to get approved right down to actually using it. A lot of time has been wasted by myself and others.
"Global Search" doesn't even appear for me.
1-800-4-SUN seems like the only way to actually do anything.
Oct 26
Miriam_at_Sun says:
Hi tc.staff, Member Support Center, has a new model where by the Primary User o...Hi tc.staff,
Member Support Center, has a new model where by the Primary User owns approving users. They also determine what you can see. The reason why you would not see the Global Search is that you are logged in as a Knowledge User. If you are logging SR's as a knowledge user it means you have limited access due to data segregation issues.
If you need to log support calls via serial numbers, you also have access to SunSolve SR creation feature. Have you tried using that? It is a very quick way to log a Support call.
Have you used the SunSolve SR feature ?
Regards
Oct 26
tc.staff says:
The model is broken is what I'd like to communicate. We are also a huge organiza...The model is broken is what I'd like to communicate. We are also a huge organization, it's crazy to think you have 1 contact that everything goes through.
I've been told I have to be a knowledge user and it would work fine. Except it doesn't. This is in process with some other people, it maybe will get worked out eventually.
My real interest is in ASR, so sunsolve's SR feature isn't useful for that.
Bottom line is this should be easy, it's not, it's broken. I have worked with support systems for computing for 10+ years and manage a team of people that use issue tracking and support systems tools that are similar to what MSC should be. I know broken when I see it. Eventually maybe all will be well, but all this wrangling to make it work is itself "breakage".
A fantasy of How it could work is -
-Organization buys equipment - whether through a reseller or direct from sun -
-equipment goes into a database
-organization or SUB organization representing the people the stuff gets delivered too / people that bought the equipment are tagged as owners of the stuff in the database
As long as we're in magical fantasy land -
-before the systems even arrive they are in there - you can track their shipment and delivery date with the same tool
-when the systems are set up they automatically phone home via ASR and check in
-when systems have problems Sun contacts the customer, opens the service request
-when disk arrays approach full we get offers to buy more at a great rate (support drives sales, everyone wins!)
Oct 26
Miriam_at_Sun says:
Hi, All great comments. It appears as you are part of a large company that you ...Hi,
All great comments. It appears as you are part of a large company that you have been given a work around for a data segregation issue which does not work. As you need access to the Install Base in order to setup ASR. The best thing here is to talk to your Sun Team to get access to MSC fully so they can assist you to setup ASR.
And thanks for the requirements, we know the organization or sub organization is the biggest issue at present as our current systems do not allow parties other then legal entities as we move forward with alternatives for MSC this is a requirement.
Thanks
Oct 27
tc.staff says:
On a more positive note, Sun hardware and sun support are both noticeably bette...On a more positive note, Sun hardware and sun support are both noticeably better than what I deal with from other vendors in the mid to small size systems world, which is what makes it surprising that MSC has these issues.
Nov 08
quan-1115 says:
Hi, I login MSC with old party ID normally, but I can't switch new party ID with...Hi,
I login MSC with old party ID normally, but I can't switch new party ID with new contracts.
Please help to check it.
thanks!
Nov 08
Miriam_at_Sun says:
Hi Quan-115, Can you send me you old party number and your new party id so I can...Hi Quan-115,
Can you send me you old party number and your new party id so I can investigate. Email miriam.brace@sun.com directly with this information.
Nov 12
lauradel says:
I'm trying to figure out which are my contracts. It appears two of them are in m...I'm trying to figure out which are my contracts. It appears two of them are in my "party" but I can't tell what is covered under these contracts - no serial numbers of equipment or description of covered hardware is listed. How do I find out what hardware is covered under what contract?
Also, in Global Search, when you click on a contract number to see more detail, the back button doesn't work. In fact, once you look at a contract, you can't get back to the list of contracts - you have to go to Global Search and make a new list. Also cannot open contract details in a new window.
I "lost" my "primaryness" in the middle of this session. What's up with that?
In general, I've been finding MSC to be very user unfriendly and difficult to impossible to fine what I'm looking for. I'm an old hand at this. The Sun website used to be very easy to use and that usability has been deteriorating horribly, and that's very sad. While the support people and the content available is very good, the website design is very poor.