| How do I get started ? |
As with all new releases there is some steps to take to get transitioned:
Step 1 - Complete this template. This tells us some basic information about yourself and how you purchased you contract from Sun.
Step 2 - Sun will review your request and if your company is already established, we will direct you to your primary user in your company to get going.
Additional Steps:
Step 3 - If needed Sun will contact your company to find out who should be the individual responsible for managing the online user accounts for your employees. Once this person is identified, Sun will notify this user to come and register.
Step 4 - Primary User Approval
Sun will approve the first primary user for each company. From then on that individual will manage the access, and can request users to register as Primary or Business or Knowledge Users and they will approve the users access. When needed the Primary User will also approve Contract Viewing Enrollments if you need to view Contracts online.
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| What if I only want access to knowledge and patches? |
You can still go through the process for access to the Member Support Center and the same Sun Online Account (your user name) and password will work for both Member Support Center or SunSolve. If you follow this process you will have access to ALL the entitlements and contracts your company as purchased.
OR
You can go directly to SunSolve and login and associate one or more contracts. This process is simple but you ONLY get the entitlements for the contracts you are associating to your self. In effect you only get a subset of what you should have access to. |
| When I go to register, what information do I need? |
In the old Online Support Center it was all about linking yourself as a contact to the Contract, when you register for Member Support Center it will ask you to select a type of User you want to be and then you enter your Party Number.
Your party Number will be supplied to you by Sun if you are the Primary User. Or if you are a user your Primary User will give you this information. |
| Will I be able to view my old Cases? |
You can only view old cases in OSC until October 30th, 2009. Once OSC is turned off you will no longer have access to Cases created in the legacy system.
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| Will Sun transition my old Cases into the new system so I can see my complete history of Issues? |
Sun is not migrating old cases to the new system. |
Need Additional Help or what to post questions to the Sun Experts to help you ?
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Learn About Sun Contracted Forums, and how to get started.
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Comments (8)
Nov 05
CCSUNGRP says:
Hi All, May I know how to get access to our old osc case's which are not closed...Hi All,
May I know how to get access to our old osc case's which are not closed yet.
Thanks & Regards
Nov 08
Miriam_at_Sun says:
Hi CCSUNGRP, The only way to view the OSC old case data, is to ask the technical...Hi CCSUNGRP,
The only way to view the OSC old case data, is to ask the technical engineer who is working your case, to create a SR in IBIS and cut/past the content of the original call into the new ticket. Then you will have visibility online via the Member Support Center.
Regards
Nov 08
CCSUNGRP says:
Hi, Noted & thanks. RegardsHi,
Noted & thanks.
Regards
Nov 10
EvzenP says:
Hi, this all is sooo frustrating... I simply don't get this system at all... I ...Hi,
this all is sooo frustrating... I simply don't get this system at all...
I was directed to http://www.sun.com/service/online by Sun Global Specials Store Customer Service (Digital River). That link redirected me to this page. And I'm lost here...
I do not represent any company, I am just a common person who bought Sun Connector for SharePoint Server and is having problems getting the newest version of it.
All I want is to be directed to a place/person who can provide me with CORRECT version of the software I purchased, i.e. version 1.1, not the old version 1.0 provided by Digital River at the end of the order process.
As simple as that.
I do not understand these pages, it's complicated and frustrating
.
Nov 10
Miriam_at_Sun says:
Hi Evzen, you have been total sent to the wrong location, no wonder your frustra...Hi Evzen, you have been total sent to the wrong location, no wonder your frustrated. I am investigating now to get this software for you. So far I have found: http://extensions.services.openoffice.org/node/2594 which is the 1.1 extension.
Nov 10
EvzenP says:
Mi Miriam, thanks for helping me. The link you mentioned is well known. If you ...Mi Miriam, thanks for helping me.
The link you mentioned is well known.
If you follow the link, you will eventually end up at Sun Global Specials Store at http://globalspecials.sun.com/store/globalss/en_US/pd/productID.163861500. And after going through the shopping process and paying the money you end up on a page with a link to the installation package... AND THAT'S WHERE THE STORY BEGINS - the installation package is OBSOLETE, containing the OLD version 1.0. No possibility to download the CURRENT version 1.1!
So I contacted the support by email (as instructed in the email I got after finishing the order) and all I got were totally useless ridiculous (probably semi-automatic) replies like "Dear customer, unfortunately we can't help you... blablabla... please contact Sun Microsystems at http://www.sun.com/service/online".
. ALL of the agents should be FIRED immediately... This is all I got for my money?! Ugh...
I tried to reply them both politely and angry, but still getting these ridiculous emails
Email ID 12102174, if someone wants to check...
So, Miriam, please... I understand it's probably not the right place to discuss this, but you seem to be the only REAL PERSON I could contact... if you can help me, I will really appreciate it.
And if you manage to push someone in Sun or Digital River to update the product in the online store, you will please MANY other frustrated users who bought the Sun Connector for SharePoint Server, hoping that they will get the brand new version capable to work with MOSS 2007 (which is the reason I paid the money).
Nov 13
pjames says:
I loved using the Online support tool so that I could put in the description and...I loved using the Online support tool so that I could put in the description and error information. I tried to figure out how to open requests using this new system and I have no idea what to do... register your Company (my company is Sun!) ?? ... party number?? Now, I have to sit on the phone while someone types all the information in for me.... how aggravating.
Nov 17
SSMSC_Lead says:
Pam the MSC is not for Sun Employees to use. If you know your serial number and ...Pam the MSC is not for Sun Employees to use. If you know your serial number and want to log a call quickly, just use http://sunsolve.sun.com and if your serial number is entitled you can log a Service Request in about 2minutes.