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Comments (4)
Nov 10
posi-it says:
1) I am trying to raise a service request , but while selecting the hardware (e....1) I am trying to raise a service request , but while selecting the hardware (e.g. SFV890) the list I am getting while seraching with "Sun Fire" gives a seperate details of the hardware where the serial # des not match when compared to the actual hardware serial # supported under the contract.
2) We have two contracts with SUN (under the same perty #) for two different sites (one for London site and is active now and the other is for a Netherland site which is not active and in the process of being active).But while logging a case when trying to select the site of the incident , sometimes the serach field appears populated with the of London site and sometime the details of Netherlands site.In certain cases I have overwritten the details and have verified the details before submitting the service request.But after submission when I check the service request again and the site details it appears as the same as was populated by default in the site details field , but not the one that I provided by overwriting the filelds and was appearing before submission.This is creating confusion on what is the incident address and we have to seperately update the case log with the correct details.What is the resolution to this ?
Nov 10
Miriam_at_Sun says:
Hi posi-it, this is a data related issue, can you send an email to msc-support@s...Hi posi-it, this is a data related issue, can you send an email to msc-support@sun.com, and include your full name, contact details, the contract number, serial numbers in question, and some details of what you are seeing and the MSC support team can investigate the data.
Thanks
Nov 19
posi-it says:
Hi, I have sent several emails to the email address provided , but haven't rece...Hi,
I have sent several emails to the email address provided , but haven't received any response.being a customer for 4 years now , I am finding this so much difficult to log service requests for the first time.Can you please provide any phone no. for msc-support ? We are not able to raise service requests online for pending issues.
Nov 19
SSMSC_Lead says:
There is no inbound phone support. The MSC team will be holding webex sessions t...There is no inbound phone support. The MSC team will be holding webex sessions to show how to use the Member Support Center. Can you email me directly at miriam.brace@sun.com and I will investigate what is going on.