MSC Known Bugs

SunSpectrum Member Support Center Wiki

Member Support Center - Home Navigation Page

Current Issues

Date Tracking Number New Feature or Description Release Date
Ongoing CR Revised install base search. Allow user to update the ServiceTag Field which many customers want to use for Hostname FY10Q2 Dec 09
Ongoing CR The registration process is to long and complex October 09
Aug 09 6858798 SR SN search (all Non-Eng languages) not functional August 15
Aug 09 6776614 Improve SR case view to include "published notes" from associated Tasks Target Aug 15
Aug 09 6859192 Local Language setup issue : "Contracts" Link pointing to seeded jsp page Aug 15
June 01, 09 CR 6841827 Incident address change through SR creation is not accepted May 28, 09
June 01, 09 CR 680531 'Product' no longer mandatory on Create (SR) View page May 28, 09
June 01, 09 CR 6837575 Direct access to SunSolve Knowledge Search on MSC added in left bin May 28, 09
Apr 01, 08 CR 6829033 Users in Spain and Sweden Can't register due to address error Apr 23, 09
Mar 23, 09 CR 6801794 SR Quick Links Bin on Home Page for New MSC enrollment ('SR 'Restricted View' enrollment, 'above) May 28, 09
Mar 23, 09 CR 6797757 Some Customers not receiving email notifications due to Sun out-bound address format Apr, 09
Mar 23, 09 CR 6801368 Error message incorrect on SR 'Restricted View' enrollment May 23,09

Known issues with work around

Date (USA times) Tracking Number Issue Work around Planned Fix Date Released to Production
Dec 6, 2008 5744717 Email 'approval / reject' buttons on email notifications to Primary Users do not always function correctly Use 'regular' approval process within application June 09  
Dec 17, 2008 602879 Time zone issue - cannot effectively change some time zone settings; error code on SR bin of Home Page Select another time-zone under >Profile>>Display Preferences Apr, 09 Resolved
Jun 6, 2008 6748016 SR Create Template is broken when you use the feature form the end of the SR creation process. If you go to Support Tab then select create Template it works. Apr, 09 Resolved
Jun 6, 2008 5744720 Some times you get a jsp error with page not at top level Workaround is to select refresh on your browser    
Oct 31, 2008
 5973280 Customers are seeing CS_SR_CANNOT_CLOSE_SR error. SR tasks are still open if customer close request is denied Feb, 09 Resolved
Sep 17, 2008
 5858610 Login times too long for Member Center
     Resolved

NOTE: Use the comments to add any issues you find. This will enable Sun to fix the problems as they occur.

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Comments (19)

 

  1. Oct 31, 2008

    babuajay says:

    Unable to close the cases online; When clicking on the close request tab, I get...

    Unable to close the cases online;

    When clicking on the close request tab, I get the following error

    Error
    CS_SR_CANNOT_CLOSE_SR his service request cannot be closed at this time. Please call customer support for assistance.

    1. Jan 09, 2009

      bondsdb says:

      When customer close request is denied, Tasks are still open in Service Request. ...

      When customer close request is denied, Tasks are still open in Service Request. Cannot be closed until all tasks are also closed.

  2. Nov 02, 2008

    SSMSC_Lead says:

    Thanks for the comment, a new CR was logged to fix this. Regards Miriam

    Thanks for the comment, a new CR was logged to fix this. Regards Miriam

  3. Mar 13, 2009

    Brian.King says:

    This probably isn't the right place to report issues with the support center, bu...

    This probably isn't the right place to report issues with the support center, but I couldn't find any obvious place to report them.

    The link to "Solaris Crash Analysis Tool" under "Support Diagnostic Tools" points to a good tutorial on SCAT, but it's from 2003 and it links to download SCAT 4.1. SCAT 5.1 is available now (https://cds.sun.com/is-bin/INTERSHOP.enfinity/WFS/CDS-CDS_SMI-Site/en_US/-/USD/ViewProductDetail-Start?ProductRef=SCAT-5.1-G-F@CDS-CDS_SMI). The link should probably be updated.

    1. Mar 13, 2009

      SSMSC_Lead says:

      Brian, thanks for the update the link will be modified in the next 2hrs.

      Brian, thanks for the update the link will be modified in the next 2hrs.

  4. Mar 13, 2009

    IDman says:

    Like Brian, I don't know where to enter my issue either. So I post it here. Whe...

    Like Brian, I don't know where to enter my issue either. So I post it here.

    When trying to create a new case, I got this error: "java.lang.IllegalArgumentException: b must not be null." And I couldn't continue. Please fix this problem.

    1. Mar 13, 2009

      SSMSC_Lead says:

      IDman, Can you please confirm the error: If you are on the contact page you must...

      IDman,
      Can you please confirm the error: If you are on the contact page you must have an address for the product. Also you need to have a contract method. If both of these are set, please send the serial number and your party number to msc-support@sun.com and the team will investigate.
      Regards
      Miriam

  5. Mar 16, 2009

    basfunix says:

    I have tried the following. Home -> "Solution Quick Links" -> Edit Check...

    I have tried the following.

    Home -> "Solution Quick Links" -> Edit

    Check "Quick Link Name" and "Quick Link Description" -> Save

    Return to home page and stored solutions are listed. However, if you click on the "Home" tab at the top of the page they disappear. Indeed, any attempt to navigate away from the home page and then return to it seems to loose the saved settings.

    1. Mar 16, 2009

      SSMSC_Lead says:

      Thanks Basfunix, interesting behaviour, I verified on the Beta test site. I will...

      Thanks Basfunix, interesting behaviour, I verified on the Beta test site.
      I will log a CR, you will see the CR number at the top of the page so you can track when this will get fixed.

      Regards Miriam

  6. Aug 07

    ywlke287 says:

    I have some security issues to report. Can you contact me at my e-mail or provi...

    I have some security issues to report. Can you contact me at my e-mail or provide me an e-mail at which I can contact the appropriate person to describe the issues to?

    1. Aug 11

      SSMSC_Lead says:

      Please send your issues to msc-support@sun.com Thank You.

      Please send your issues to msc-support@sun.com

      Thank You.

  7. Oct 16

    jon_strabala says:

    First, Trying to enter a new service request is a nightmare - the old sunsolve ...

    First,

    Trying to enter a new service request is a nightmare - the old sunsolve fomrs worked great
    the new pop-ups fal on Mozillia and IE I can not even get past the first page of the four
    step process and it is so slow ....

    Second,

    I have towe open tickets (by phone) and the system can not even look them up

    1. Nov 03

      Miriam_at_Sun says:

      Hi Jon, There is a new SunSolve SR process which makes use of an email interchan...

      Hi Jon,
      There is a new SunSolve SR process which makes use of an email interchange, if you know your serial number you can log your support call very quickly.

      If you have two open tickets, I have validated your access levels on Member Support Center is primary user, so you do have access to all the support tickets which are on serial numbers or products associated to the party and accounts you are associated to.

      The system is one system so all the phone SR's are in the same database as what you are viewing via the Member Support Center.

      If you would like me to investigate further please send me the two SR numbers in question and I fill find out why there is a viewing issue.

      Regards Miriam (email me: miriam.brace@sun.com)

  8. Nov 03

    phleys says:

    is this the right to get help with jave editor

    is this the right to get help with jave editor

    1. Nov 03

      Miriam_at_Sun says:

      No, this is not the Java Editor support area. Please go to http://sun.com/forums...

      No, this is not the Java Editor support area. Please go to http://sun.com/forums and post your question on the Java Forum. Alternatively if you have a support Contract with Sun please call you local support center.

  9. Nov 04

    LordEnzo says:

    Hello: English isn't my mother tongue, for this razon I ask for excuses befor...

    Hello:

    English isn't my mother tongue, for this razon I ask for excuses before. Could I write in spanish?

    So, I've problems with X11 server in solaris 10. Somebody could tell me where I can find information about installation of this software. In spanish will be better

    1. Nov 04

      Miriam_at_Sun says:

      Docs.sun.com is where all the documentation lives, you can also make use of the ...

      Docs.sun.com is where all the documentation lives, you can also make use of the free forums on http://forums.sun.com to post a question.

  10. Nov 04

    LordEnzo says:

    Ups!! Just now, I see that this page is for problems with MSC. I'm sorry for my ...

    Ups!! Just now, I see that this page is for problems with MSC. I'm sorry for my before off-topic.

    Well, I've problems with MSC too . With the other tool (OSC) when I want to add new case, I could find our machines but with MSC they not are. Who does have to put servers in MSC?

    Thank you

    1. Nov 04

      Miriam_at_Sun says:

      Hi Lorenzo, Did you start at Global Search and search for the serial numbers ?...

      Hi Lorenzo,

      Did you start at Global Search and search for the serial numbers ? If it software did you go to Global Search and search for your contract number and then drill down to the products ?

      If you still can not find them can you send me some examples of the serial numbers missing so I can research further.... send to: miriam.brace@sun.com

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