Member Support Center - Installed Products
Installed Products - An Overview
The Install Products view is related to the Party and Account that you are currently logged in with. The Party number is always displayed in the Header Banner, and your Account Number is displayed on the Install Base page. If your looking for a product which does not match the Party/Account combination you are currently logged in as, you will get a not found error.
Advance search is a narrow search of your install base and only returns items where the Party Number and Account match.
Global Search - Install Base should be used as the default way to access your Installed Products. If you enter via this method the application will be default will switch your party and account to that of the asset you are searching for if needed.
Install Base Menus
General Attributes
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General Attributes - Core information about the product, with a sub section for Owner, Current Location, Installed at, Order information, and additional information.
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Additional
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Additional Attributes - Marketing Description and Party Number.
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Contacts
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Contacts - The ability for the customer to add contact information per Serial number.
How do add a contact, enter a part value and select go, remember the application is search First and Last Names joined. So to find somebody by their surname you need to enter %<surname>. or <firstname>%, the application displays out the contact number and telephone number. (Tip) To help find yourself, update your profile and make a primary contact telephone number so you can see it quickly in the results.
NOTE: This information is not shared to the Member Support Center Service Request process.. Only approved MSC Users or Users have called Sun are available for selection.
Auto Service Request (ASR) uses the "Technical Contact" role to open a Service Request
when specific faults occur.
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Counters
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Counters - Not used at present. When available is the ability
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Contracts
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Contracts - Lists out all the contracts the serial number is associated with. When the SAME contract is listed more then once, it is an indication that the contract is being modified. When contracts are modified a new version number is added and the contract number remains the same.
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Notes
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Notes - List out different types of notes associated with the asset being displayed.
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Transactions
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Transactions - List out different types of transactions associated with the asset being displayed. Also includes the ability to drill down into more details. |
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Service Requests
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Service Requests - Users can view open Service Requests by selecting the Status type of the Service Request. Currently there is no "All" function to see all open requests.
From here, the user can select "Create Service Request" which triggers the Service Request Workflow functionality. And the Serial Number, Product Number, and associated data is transferred to the Service Request creation process.
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Repair Orders
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History
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Configuration
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