Member Support Center - Home Navigation Page
What New on the Member Support Center?
As of 10/24/09, the Company's designated Primary User(s) now has the ability to approve multiple pending users or enrollments at once. See the User Approval section on this site to learn more: http://wikis.sun.com/display/SSMSC/Approval+of+Users
Getting started on the Member Support Center.
The site has been improved to support customers who want a quick answer to a question and for those that want examples showing screen shots and examples. Make use of the right navigation to click through support links.
- Help for each area of the application, is located under Member Support Center Application Help link located in the right hand navigation tree. Please start there for MSC Help.
Who is Member Support Center for ?
| Question |
Answer |
| What type of customers can use Member Support Center? |
Member Support Center supports; direct customers, knowledge access for end users of Sun Co-Deliver Partners and users who purchases contracts via Resellers. The Member Support Center is for users to log Service Requests, View Contracts and View their Installed Products. For Knowledge and Patch access continue to use SunSolve (http://sunsolve.sun.com) |
| When do I use SunSolve over Member Support Center ? |
SunSolve. Using SunSolve, you can search for solutions, access and download patches1, view the premium side of the Sun System Handbook, download diagnostic and support tools, and access a range of new features, including:
- Community Forums where you can interact with industry peers and Sun Subject Matter Experts to jointly research issues and share experiences and best practices.
- A streamlined online process to create1 Service Requests.
- The ability to download the latest full release for selected1 products.
If you'd like to learn more about SunSolve, click here to visit [SunSolve's Help Web site ]
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| What should Resell Co-Deliver Partners use to create Service Requests for their end users? |
How Partners access Sun's support tools is changing. Previously partners where using the Online Support Center, moving forward Resell Co-Delivery Partners can access the Service Request feature for their end customers directly form the SPA Partner Portal. |
How does a Company get access to the Member Support Center ?
1. Visit : http://sunsolve.sun.com
2. Look for the Member Support Center Advertisement
3. Select the link to apply for access
3. Complete details and Submit
4. Sun will review your request, verify whether your company qualifies and set up the primary user.
Where can I get some real time help ? As I can't find what I am looking for in the wiki.
There are many questions coming into the alias for the Member Support Center, in order to improve the experience for general questions a new Sun Forum has been created for the Member Support Center.
New User Registration for MSC
- First you must have been supplied your party number by your Primary User, if you have not got this you will need to apply for Access .
- http://ibis.sun.comWith your Party Number ready, access the MSC home page. http://ibis.sun.com/support (It's important they you always keep the /support if you don't the application will get confused.
- Login in with your Sun Online Account, this is your user name and password that you have used on SunSolve or the legacy Online Support Center. If you don't have one, just select Register the application will quickly create your identity and then automatically continue the registration process.
- Select the type of profile you require.
- Enter your Party Number
- View your registration user details (Don't add phone number yet)
- Submit request.
Note: You will not have access until the Primary User at your company has approved your access.
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NOTE: Once the registration is completed, users will see "ERROR Your E-Business Suite account is pending approval", . until your access request in approved by your Primary User.
Your Primary user has to approve access - no one at Sun can do this. If you are the primary user, then you need to have registered as the Primary User and be identified as the Primary User at Sun before anyone can be approved. |
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Comments (8)
Apr 14, 2009
betsys@gsd.harvard.edu says:
Hi, I am 49 years old. I find the new front page extremely difficult to read bec...Hi,
I am 49 years old. I find the new front page extremely difficult to read because it is light blue text on a medium blue background. I wonder if it would be possible to make the colors more standardly readable? I had to use a "zap colors" macro to read it at all and that made the page look rather barren
thanks so much
Betsy Schwartz
Apr 14, 2009
SSMSC_Lead says:
Thanks Betsy, your not the first one to point this out. I will put the CR for th...Thanks Betsy, your not the first one to point this out. I will put the CR for this under the Voice of the Customer Tab and log your feedback.
Thanks Miriam
Jun 04
tore.hagen says:
Our cutomers need to be able to receive updates(email) on cases. Is there a way ...Our cutomers need to be able to receive updates(email) on cases. Is there a way to add contacts to each case? I don't seem to find any options for adding contacts for this purpose.
Jun 08
SSMSC_Lead says:
Yes, your correct only contacts within the system are available for adding as co...Yes, your correct only contacts within the system are available for adding as contacts.
You will need to review how you are keeping your customers informed. At any stage you can email the SR to yourself and then forward that to any additional interested parties.
Regards
Aug 20
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Sep 22
ctafret says:
I need to make changes to both my personal and corporate address information. I...I need to make changes to both my personal and corporate address information. I can display them but I don't see any means to edit addresses.
Oct 15
segfaultcoredump says:
Is the site suppose to be this slow? It often takes 20-30 seconds for a response...Is the site suppose to be this slow? It often takes 20-30 seconds for a response, and about 1 in 10 clicks never return.
Nov 03
Miriam_at_Sun says:
No it should not be slow, please make use of the contact form below to advise Su...No it should not be slow, please make use of the contact form below to advise Sun about how slow you are seeing the wiki site. If you are saying Member Support Center is slow, please advise how long Login takes, then when you select the Create SR how long does that take to appear and we can investigate to find out why the application is slow.