Operations Management Capabilities Model 
by Edward Wustenhoff, Michael J. Moore, and Dale H. Avery
February, 2005
Successful IT management cannot be purchased out-of-the-box. The implementation of a robust IT management infrastructure is as much an exercise in organizational change as it is a technology implementation. IT management must be enhanced in an evolutionary manner, over time, through the application of a continuous improvement methodology that addresses the combination of people, process, and tools components.
The Sun Microsystem's Operations Management Capabilities Model (OMCM) is a comprehensive, continuous improvement methodology for IT management that provides a practical framework and measurable roadmap for enhancing IT management. The OMCM helps organizations define, measure, and thoroughly assess their current and desired IT capability.
The OMCM is based on the Sun IT Management Framework (Sun ITMF), which defines the three core different aspects-people, processes, and tools-of an organization's IT management infrastructure. The OMCM encompasses IT management best practices at all levels of the IT environment, mapping IT management disciplines to the architecture used to implement them. The OMCM provides the basis of assessment for the purpose of determining where best to invest in IT resources in support of key business needs.
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