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SysAdmin Topics
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Sun Explorer Data Collector is a diagnostic data collection tool. Sun (or your support agent) may require you to run this utility on a host. If you "run an explorer" and send them the output, it gives them detailed info on the host in question to help trace the particular problem you may be having. Sun Explorer is basically a bunch of scripts and executables which combine together to give support folks a picture of how the system is behaving. It works on both the SPARC and x86 platforms. Checking if Explorer is installedFirst, let's check if the system has explorer already installed. It usually lives in: /opt/SUNWexplo If it's not there, you probably need to download, install and configure it. Installing ExplorerSun Explorer is distributed as part of the Services Tools Bundle (STB) and can be installed using the STB installer. You can get this installer at no cost here: http://www.sun.com/service/stb/index.jsp Download the STB bundle (install_stb.sh) and launch it. It will give you a brief introduction and will list the components of the bundle, asking you which components you want to install, one of which is Explorer. You don't have to install the whole bundle if you just want Explorer. Select Explorer as the only component you want installed, and finish up the installer. Once you have done this, you should see Explorer installed in the path listed above. Now, if it's the first time you're running it on this host, you need to launch it with the -g option, to configure it with your license/phone number/email contact, etc.. If you've run it before or have it installed already, you can probably skip this section. Configure Explorer for the first timeAs mentioned, if it's the first time you've run explorer on this host, you need to execute it with a -g switch. Run: /opt/SUNWexplo/bin/explorer -g and fill out all the options such as your company name, phone number blah blah. I'm sure you'll figure it out. Running ExplorerLaunch the explorer binary on its own: /opt/SUNWexplo/bin/explorer and let it run. Even on a relatively speedy system, this can take 10-15 minutes or so. Once it's finished, it will dump a lot of text files as output and automagically gzip and tarball them for you into an output file. The output on your screen will show you where the output file is. Usually, you now need to upload the output file to: https://supportuploads.sun.com/ Go to this site, browse to the file, select the upload destination (often 'cores', but follow any specific advice from the support person). Hit upload and wait for it to upload. Once it's done, there will be a cksum hash of the file shown on the page. It's a good idea to confirm this with your original file, as I'm sure we've all done with MD5/SHA checksums before. Now you usually email the support person advising them of the filename of the output file that you just uploaded and to be nice, that the cksum matches! They will examine it and go from there. Too easy! |
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Comments (3)
Jun 18, 2008
kperkins says:
Dear scottradvan, you could get BigAdmin Bucks for this wiki page you added. To ...Dear scottradvan, you could get BigAdmin Bucks for this wiki page you added. To get your bucks, go to the Submit Content page on BigAdmin and submit a link to your new page.
Jun 18, 2008
scottradvan says:
Thanks kperkins, I've gone ahead and submitted it.Thanks kperkins, I've gone ahead and submitted it.
Jun 19, 2008
kperkins says:
Thanks, scottradvan! kperkins (wiki admin)Thanks, scottradvan!
kperkins (wiki admin)