Recommended Data Collection for Crashes and Hangs in the Proxy Server ( Windows )
Complete Proxy Server version
- From Admin Console click on "Version" button on left:
Config directory
C: \<Server_root>\<Instance>\config
Error Logs
C: \<Server_root>\<Instance>\/logs\errors
Provide a short description of the architecture
Relation between components/products
Simple network diagram
Proxy Server Process Hangs/High CPU
Check if Process Explorer is intalled.
You can download it form Microsoft's Sysinternals Process Utilities ( http://technet.microsoft.com/en-us/sysinternals/cb56073f-62a3-4ed8-9dd6-40c84cb9e2f5.aspx)
- Provide system informations regarding os version and physical and virtual memory from msinfo32.exe output:
- Launch Process Explorer and select the proxyd process
. view --> lower pane view --> handle
file --> save as ---> proxyd-handle.exe.txt
. view --> lower pane view --> dll
file --> save as ---> proxyd-dll.exe.txt
. click on properties
select the proxyd thread and click on button "Stack"
copy the stack and paste it into a file
- Detail the load/number of concurrent users at that time of the problem.
- Does restarting the server resolve the issue?
- After a fresh restart of the server, for how long does it run without problems?
Proxy Server Process Crash
- Check and sent any Windows dump tool output file (Dr.Watson dump or Adplus or Windbg)
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