1.4 Checklist

Please ensure that the following information is available when you submit your case to SUN support.
Submitting this information when opening a support case will save time and potentially lead to a faster resolution to your problem

List SUN Software Product involved ( eg Application Server etc ):
List NON-SUN Third Party Software Product involved ( eg Oracle RDMS ) :
Hardware Platform: OS and Kernel Version:
- Solaris : uname -a
- HP-UX : uname -r
- Linux : uname -a and more /etc/*-release or http://software-support.central.sun.com/twiki/pub/Products/JavaInformationGatheringMore/PlatformInfo (This is a script to gather detailled information about CPUs, OS and Framebuffers.)
- Windows : C:\Program Files\Common files\Microsoft Shared\MSInfo\msinfo32.exe /report C:\report.txt
Patch Level:
- Solaris : showrev -p
- HP-UX :swlist
- Linux : rpm -qa
- Windows : Already provided in the C:\report.txt file above.
Description of issue:
Frequency of issue occurs:
When was the problem first noticed:
Recently Changed Variables:
Copy and paste error messages from server log outputs, if Any :
Steps to Reproduce Issue:

If it is a crash and hang incident, see the Section for "Recommended Data Collection"

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