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Auto Service Request (ASR) is a secure, scalable, customer-installable software feature of warranty and SunSpectrum support that provides auto-case generation when specific hardware faults occur. ASR is designed to enable faster problem resolution by eliminating the need to initiate contact with Sun for hardware failures, reducing both the number of phone calls needed and overall phone time required. ASR also simplifies support operations by utilizing electronic diagnostic data. Easily installed and deployed, ASR is completely controlled by you, the customer, to ensure security. If your qualified Sun system is under warranty or covered by a SunSpectrum service plan, you are entitled to the Auto Service Request feature at no charge. Other more advanced and proactive capabilities such as administration and management are delivered within Sun Managed Operations customized, fee-based services. Please direct your comments and questions to ASR Customer Feedback. To learn more about how to use this site, including how to navigate, and how to monitor pages (by adding them to your favorites or your watch list). |
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